Hi, I’m
Lauren Mergele
Austin,TX
Summary
Motivated professional offering proficiency in data entry combined with strong critical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Experienced in proofreading and word processing.
Overview
2
years of professional experience
1
Certification
Work History
Starbucks
Shift Supervisor
01.2021 - 04.2023
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Developed and implemented new processes and procedures to streamline operations.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Education
Austin Community CollegeAustin, TX
Bachelor of Science from Cybersecurity
05.2027
Texas State UniversitySan Marcos, TX
Bachelor of Arts from English, Creative Writing Specialization
05.2018
Skills
- Financial Management
- Document Management
- Inventory Management
- Data Entry
- Collecting Information
- Sorting and Labeling
- Word Processing
- Excellent Communication Skills
- Highly Motivated
Certification
Data Entry Certification
Data Analytics Certification (In Progress)
Timeline
Shift Supervisor
Starbucks
01.2021 - 04.2023
Austin Community College
Bachelor of Science from Cybersecurity
Texas State University
Bachelor of Arts from English, Creative Writing Specialization
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