Lauren Merry
Denver,Colorado
Summary
Customer-oriented, strategic-thinking clinical professional with over 14 years of electrophysiology experience focused on building relationships, cultivating partnerships in academic centers and increasing revenue in competitive accounts. Multitasking and self-motivated leader with expertise in persuasively introducing products and revealing customer needs to deliver tailored solutions.
Overview
17
17
years of professional experience
Work History
Executive Clinical Account Specialist
JNJ MedTech Electrophysiology
10.2015 - Current
- Successfully met sales quota 7 out of the last 9 years in the Denver South, Denver Central, Denver North and the Ohio Key Account pods
- Maintains clinical excellence by covering complex ablation procedures with renowned electrophysiologists and assisting with the development of new Carto technology by leading External Evaluations. Serves as liaison between Global Strategic Marketing, Commercial Marketing and R&D which involves participating in future product development and animal lab support
- Provides ongoing research support with the University of Colorado physicians and fellows which has resulted in at least 4 HRS posters, multiple abstracts and a peer-review journal article
- Preserves excellent relationships with the University of Colorado fellows by creating account-specific content to present on the fundamentals of mapping systems, complex mapping procedure review and the Carto modules that assisted with the appropriate diagnosis and treatment of those arrhythmias
- Served as V8 Advanced Mapping Booth staff at HRS 2024
- Facilitated a recorded case with a KOL which was posted to the JNJ Institute for external distribution. The same project produced an internally broadcasted discussion between the same KOL, Commercial Marketing and me which focused on the experiences developing supporting software for a paddle-shaped catheter for ventricular procedures.
- Participated in two iterations of the Competitive Intelligence Academy project and the HD Grid Competitive Rebuttal which required extensive research on competitive technologies and the generation of material for national dissemination to the rest of the field force
- Serves as the co-Professional Education champion
- Serves as a field trainer to assist with the development of new clinical specialists at Biosense Webster
- Assisted in the content creation for the Biomedical Engineering course taught at the University of Colorado which is used as a recruiting tool for future ACASs
- Lead National Professional Education hands on events by assembling teams consisting of local CASs and some traveling CAS support
- Acts as a liaison between the Professional Education group to ensure the proper equipment is ordered and delivered, appropriate support team is assembled and the equipment is set up and managed properly
- Supported an innovative Latin American Electrophysiology Observation program in which the Latin American physicians can witness live complex arrhythmia ablation procedures with the attending physicians at Ohio. Strengthens the Latin American CAS's understanding of electrophysiology and mapping techniques by presenting case studies and relevant journal articles
- Lead the Asian Pacific CAS exchange program by preparing the visiting CASs on the physician's workflows prior to arrival and new technology they will encounter so they can successfully support procedures with Dr. Toshimasa Okabe during their visit. Educated the visiting CASs on the topic of the varying health economic landscapes between the United States and APAC
- Streamlined communication between the biomedical engineering department at Ohio State and the CAS team in order to make sure the Carto technology is properly maintained and additional technology purchased by the EP lab is installed correctly
- Managed the daily schedule for the Ohio State CAS team and coordinate coverage between multiple pods
- Tailored arrhythmia-based in-services from available AHP approved material to provide the nursing staff at The Ohio State University a bi-monthly 'arrhythmia series' to increase their understanding of electrophysiology studies and their role during the procedure
Senior Electrophysiology Technical Service Specialist
St. Jude Medical
10.2010 - 09.2015
- Assisted with managing regional logistics including case coverage and sales activities
- Acted as Continuing Education Coordinator for the territory which requires planning and executing continuing education courses for clinicians
- Provided additional support to the Field Clinical Engineering team with clinical trials on an as needed basis
- Educated and certified on cardiac pacemakers, implantable defibrillators and cardiac resynchronization devices, as well as EnSite Velocity NavX and Array
- Provided clinical and technical support during device implants and modeling, mapping and ablation procedures
- Provided assistance with programming, troubleshooting and long-term device management during follow-up device clinics
- Lead clinical and technical in-services regarding cardiac anatomy, basic pacemaker and defibrillator function, troubleshooting and new product launches for device clinic and electrophysiology lab staff
Product Surveillance Engineer in Regulatory Compliance
Zimmer Biomet
02.2009 - 09.2010
- Supported distributed implants by investigating customer complaints
- Assembled comprehensive core teams to investigate confirmed product issues and led root cause analysis exercises to establish the scope of the issue
- If required, wrote Health Hazard Evaluations to determine the risk to patients
- Corresponded with the FDA, BfArM and other competent authorities to answer additional questions regarding customer complaints and recall activities at Zimmer
- Prepared technical reports for surgeons and sales staff on investigational results of their complaints
- Relay tracking and trending of complaint information to development, quality and manufacturing
- Provided on-site support to Zimmer's site in Winterthur, Switzerland for an FDA PMA Audit
Development Engineering Intern
Zimmer Biomet
06.2008 - 02.2010
- Performed functional relationship analyses on the ankle product to ensure various instruments function properly during surgery
- Collaborated with research, product surveillance, manufacturing and other development engineers to determine the failure mechanism of various implant components
- Aided in the conceptualization and development of various elbow implant instrumentation
Education
Bachelor of Science - Bioengineering
University of Illinois at Urbana-Champaign
Champaign, Illinois05.2008
Skills
- Microsoft Office
- IBHRE Certified CEPS
- Cross-functional team assembly
- Content creation
- Critical and strategic thinking
- Verbal and presentation skills
- Problem solving
Awards
- Credo Award: 08/2018, 03/2019, 06/2020
- Spotlight Award, Q1 2019
- Winning Spirit Award, Q3 2021
- R&D "A Day Immersed in Innovation and Collaboration" Award 5/2023
Timeline
Executive Clinical Account Specialist
JNJ MedTech Electrophysiology
10.2015 - Current
Senior Electrophysiology Technical Service Specialist
St. Jude Medical
10.2010 - 09.2015
Product Surveillance Engineer in Regulatory Compliance
Zimmer Biomet
02.2009 - 09.2010
Development Engineering Intern
Zimmer Biomet
06.2008 - 02.2010
Bachelor of Science - Bioengineering
University of Illinois at Urbana-Champaign
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