Lauren Mesa
Los Angeles,CA
Summary
Patient Care Coordinator at Aesthetic MdR with a strong focus on client satisfaction and a track record of high booking rates. Expertise in coordination and sales, delivering exceptional service while maintaining professionalism in high-pressure environments. Committed to improving patient experiences through effective communication and compassionate support.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Aesthetic MdR
Marina Del Rey, CA
09.2024 - Current
- Coordinated patient scheduling and staffing for surgeons, nurses, and anesthesiologists in operating room.
- Achieved high booking rates for surgeon consultations with patients.
- Responded swiftly to emergencies, ensuring patient safety and operational continuity.
- Delivered compassionate customer service to improve experiences for patients and families.
- Provided emotional support and counseling to patients facing difficulties.
- Maintained up-to-date knowledge of industry trends and competitive dynamics.
- Generated leads through cold calling, networking events, and referrals.
Yoga Instructor
Self-employeed
Los Angeles, CA
01.2016 - 11.2024
- Delivered personalized yoga sessions to high-profile clients, ensuring confidentiality and exceptional service.
- Taught diverse group classes at multiple studios, adapting instructions to meet various student needs.
- Collaborated with a high-profile influencer to enhance her wellness brand through workshops and content creation.
- Designed and led international yoga retreats, managing logistics, marketing, and participant accommodations.
- Cultivated strong client relationships through consistent communication and tailored wellness experiences.
Event Coordinator
Zislis Group
Manhattan Beach, CA
01.2021 - 08.2024
- Served as primary client contact, ensuring exceptional experiences with company services.
- Supervised staff responsible for event setup and breakdown, enhancing operational efficiency.
- Planned diverse events, including wedding receptions, seminars, and conferences.
- Managed logistics for transportation, catering, entertainment, and decorations at events.
- Organized vendor contracts, negotiated fees, and ensured regulatory compliance.
- Coordinated with media personnel to capture significant moments during events.
- Developed detailed reports on event planning progress, timelines, and budgets.
Manager's Assistant
CorePower Yoga
Los Angeles, CA
02.2018 - 01.2022
- Coordinated daily operations to ensure smooth class schedules and staff coverage.
- Managed multiple priorities in a fast-paced environment, including customer service and membership management.
- Oversaw scheduling and maintained organized records for timely communication between staff and management.
- Executed studio events and workshops by coordinating with instructors and vendors for successful delivery.
- Resolved day-to-day issues through quick decision-making to maintain operational efficiency.
Education
Yoga Certification
Yoga Alliance 01-2015
Holistic Nutrition
Bauman College
Berkeley, CA06-2014
Skills
- Verbal and written communication
- Client-centered approach
- Project/Schedule coordination
- Adaptability to change
- Data tracking and record maintenance
- Professionalism under pressure
- Revenue maximization strategies
Affiliations
- Volunteer regularly with Feed the Streets to help provide meals and essential resources to the homeless community of Los Angeles.
- Passionate about exploring diverse music genres
- Prioritize sustainable living by shopping at thrift store and supporting local farmers' markets.
Timeline
Patient Care Coordinator
Aesthetic MdR
09.2024 - Current
Event Coordinator
Zislis Group
01.2021 - 08.2024
Manager's Assistant
CorePower Yoga
02.2018 - 01.2022
Yoga Instructor
Self-employeed
01.2016 - 11.2024
Yoga Certification
Holistic Nutrition
Bauman College
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