Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Molina

Lake Worth,FL

Summary

Dynamic professional with a proven track record at Flawless Shine, excelling in customer engagement and team leadership. Skilled in data analytics and problem-solving, I developed training programs that enhanced onboarding efficiency and improved service quality. Committed to fostering strong client relationships and maintaining high standards of cleanliness and satisfaction.

Overview

14
14
years of professional experience

Work History

Management Associate

Flawless Shine
07.2014 - Current
  • Maintained cleanliness and organization in assigned areas to ensure safe and inviting environments.
  • Trained new staff on cleaning protocols and safety procedures to enhance team efficiency.
  • Developed efficient cleaning schedules to maximize productivity while minimizing disruption to residents.
  • Trained new staff on effective cleaning techniques and safety protocols, fostering teamwork and consistency.
  • Implemented strategies to enhance guest satisfaction through attention to detail in housekeeping tasks.
  • Conducted regular inspections to ensure compliance with quality standards and address any deficiencies promptly.
  • Performed deep-cleaning tasks on a regular basis, maintaining the highest levels of cleanliness in all spaces.
  • Managed inventory effectively, ensuring adequate supplies were always available for efficient completion of daily tasks.

Customer Service Supervisor

Sarah's House Cleaning
01.2012 - 06.2014
  • Supervised customer service team, ensuring adherence to company policies and procedures.
  • Developed training programs for new hires, enhancing onboarding efficiency and team performance.
  • Streamlined communication between departments, improving response times to customer inquiries.
  • Analyzed customer feedback to identify trends, implementing changes to enhance service quality.
  • Resolved escalated customer issues effectively, maintaining high standards of service and client retention.

Education

Bachelor of Science - Business

Grand Canyon University
Phoenix, AZ

Skills

  • Data analytics
  • Innovation management
  • Customer engagement
  • Proficient in Microsoft
  • Skilled in Excel
  • Data entry
  • Scheduling
  • Office administration
  • Client relationships
  • Motivational leadership
  • Relationship building
  • Payment verification
  • Business management
  • Recordkeeping
  • Administrative tasks
  • Timesheet processing
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

Management Associate

Flawless Shine
07.2014 - Current

Customer Service Supervisor

Sarah's House Cleaning
01.2012 - 06.2014

Bachelor of Science - Business

Grand Canyon University

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Lauren Molina