Lauren MOORE
Roswell,GA
Summary
Dynamic claims specialist with a proven track record at State Farm, excelling in claims investigation and customer service. Recognized for enhancing operational outcomes through cross-functional collaboration and effective training development. Adept at risk assessment and data analysis, consistently delivering prompt resolutions while fostering a positive team environment.
Overview
4
4
years of professional experience
Work History
Fire Team Managed Claim Specialist
State Farm Fire and Casualty Company
Atlanta, GA
10.2023 - Current
- Achieved promotion to Quality Pillar Ambassador due to a strong record of providing prompt resolutions and investigation proficiency.
- Partnered with cross-functional teams to assist customers impacted by adverse weather events.
- Evaluated water damage reports through thorough coverage analysis, initiating supplementary inspections when warranted.
- Contributed to special projects assigned by management team to enhance operational outcomes.
Express Claim Associate
State Farm Mutual Automobile Insurance Company
Atlanta, GA
11.2021 - 10.2023
- Chosen as team leader and trainer due to outstanding performance and initiative.
- Acted as first point of contact for new hires, ensuring smooth transition into State Farm culture.
- Introduced efficient processes to new employees, fostering immediate understanding of workplace expectations.
- Engaged with Team Managers to troubleshoot escalations and offer comprehensive training.
Customer Care Specialist
Walmart
Bentonville, AR
06.2021 - 11.2021
- Resolved customer concerns with a warm, professional approach to enhance overall satisfaction.
- Managed communications across multiple platforms, including live chat, emails, and phone calls.
- Performed meticulous data entry to maintain accuracy in customer information and order processing.
Education
Bachelor's - Business Administration
Strayer University
Morrow, GA05.2022
Skills
- Claims investigation and policy interpretation
- Risk assessment and data analysis
- Customer service and communication skills
- Cross-functional collaboration and teamwork
- Training development and problem-solving
- Self-motivation and multitasking
- Microsoft Office proficiency
Timeline
Fire Team Managed Claim Specialist
State Farm Fire and Casualty Company
10.2023 - Current
Express Claim Associate
State Farm Mutual Automobile Insurance Company
11.2021 - 10.2023
Customer Care Specialist
Walmart
06.2021 - 11.2021
Bachelor's - Business Administration
Strayer University