Cheyenne Mefford
State Farm Insurance
San Tan Valley
7
years of professional experience
Dedicated claims specialist with a proven track record of delivering quality resolutions and maintaining effective communication. Committed to enhancing customer loyalty for State Farm by ensuring every interaction is handled with care and precision. Expertise in navigating complex claims processes while maintaining a customer-centric approach. Passionate about driving positive outcomes and building lasting relationships with clients.
Work History
Fire Property - Claim Specialist
1 Year 2 Months- Evaluated and processed insurance claims to determine coverage eligibility and claim amounts.
- Collaborated with policyholders to gather necessary documentation for claim assessment.
- Manage a high volume of claim inventory by prioritizing tasks and maintaining communication
- Managed incoming calls to provide assistance to customers, contractors, and agency partners regarding property claims and policy inquiries.
- Collaborate with manager to become a single point of contact for team members or section members for continuous improvement and company enhancements such as Select Service - Home Repair
- Contributed to team huddles by discussing targeted services to foster collaboration and engagement within the section.
Claims Associate -AILR
4 Years- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Enhanced claim processing efficiency by streamlining workflows and implementing new software tools.
- Participated in cross-functional projects and initiatives, leveraging claims expertise to support company-wide objectives.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
- Collaborate as a MAX power user to determine workflows and issues to note directly with product analysis team
- Peer resource for training new employees and for MAX platform for new teams/downstream handlers to begin using.
Office Administration Assistant
7 Months- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
Receptionist
2 Years 4 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma
Skills
Claims Processing
Claims
Claims Investigation
Policy Interpretation
Time Management
Decision-Making
Teamwork and collaboration
Problem-solving
Multitasking Abilities
Timeline
Fire Property - Claim Specialist
State Farm
06.2025 - CurrentRead More
Claims Associate -AILR
State Farm Insurance
08.2022 - CurrentRead More
Office Administration Assistant
Scottsdale House Inc
01.2022 - 08.2022Read More
Receptionist
More Stuff Golf Carts
09.2019 - 01.2022Read More
Poston Butte High School
High School Diploma
Read More