ALONZO YOUNG
Gilbert,AZ
Summary
Knowledgeable Claims leader with strong background in claims management and effective risk mitigation. Proven track record of resolving complex claims issues and improving workflow efficiency. Demonstrated ability in team leadership and strategic problem-solving. College Basketball player (University of Sacramento State) with a strong sense of discipline, a strong work ethic, excellent time management and people skills. Goal-oriented and results-driven leader of men, with the ability to develop and maximize potential of individuals I supervise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Claim Specialist-Fire Property
State Farm
Tempe, AZ
09.2024 - Current
- Mentored junior staff on best practices in claims evaluation and customer service excellence through the Mentoring and PAR programs.
- Led initiatives to improve claims management software usage, increasing accuracy in data entry and tracking, within the MAX Pilot & and MAX Power User teams
- Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Specialist.
Senior Claims Examiner
Stillwater Insurance
Gilbert, AZ
01.2022 - 08.2024
- Evaluated and processed complex insurance claims, ensuring compliance with regulatory standards.
- Led investigations into claim disputes, collaborating with legal teams to mitigate risks.
- Developed training materials for new hires, fostering a culture of continuous learning within the team.
- Coordinated cross-departmental efforts to resolve high-profile claims, improving customer satisfaction rates.
Claims Adjuster (Express, Auto, Subro, & Property)
Allstate Insurance
Chandler, AZ
10.2016 - 12.2021
- Conducted field investigations, interviews, inspections, and surveys.
- Collaborated with internal teams to expedite claims processing and ensure customer satisfaction.
- Analyzed claim documentation for accuracy and compliance with policy guidelines.
- Onboarded all of California Pro Shop For virtual inspections
- Trained staff on updated policies, improving overall team knowledge and performance standards across auto express and property teams
Life/Health Sales Team Lead
Ebroker Center
Rancho Cucamonga, CA
11.2015 - 01.2017
- Managed a team of 12 employees to top sales team for 7 consecutive months
- Mentored team members, fostering skill development and promoting a collaborative work environment.
- Analyzed performance metrics to identify trends and drive strategic decision-making in operational planning.
- Coordinated training sessions to ensure staff adherence to best practices and compliance standards.
- Spearheaded initiatives for continuous improvement, resulting in enhanced service delivery and customer satisfaction.
Athletic Pavilion Supervisor / Athletic Event Staff
University of La Verne
La Verne, CA
09.2013 - 06.2015
- Managed large teams during athletic events, ensuring smooth operations and great customer service.
- Developed and implemented safety protocols for various athletic events, prioritizing participant well-being.
- Coordinated scheduling and resource allocation to optimize team performance and project outcomes.
- Supervised daily operations, ensuring compliance with university policies and procedures.
Education
Bachelors of Arts - Psychology
University of La Verne
La Verne, CA01-2015
Associate's degree - Psychology
Sacramento City College
Sacramento, CA01-2012
Skills
- Claims Analysis and investigation
- Results Oriented Leadership Style
- In Office Fire and Proximity Claims Experience
- Claims Onboarding Liaison
- Enterprise Change Agent
- Process Improvement & efficiency
Certification
- All lines Adjuster License September 2019 to Present
- Life & Health Insurance License
Timeline
Claim Specialist-Fire Property
State Farm
09.2024 - Current
Senior Claims Examiner
Stillwater Insurance
01.2022 - 08.2024
Claims Adjuster (Express, Auto, Subro, & Property)
Allstate Insurance
10.2016 - 12.2021
Life/Health Sales Team Lead
Ebroker Center
11.2015 - 01.2017
Athletic Pavilion Supervisor / Athletic Event Staff
University of La Verne
09.2013 - 06.2015
Associate's degree - Psychology
Sacramento City College
Bachelors of Arts - Psychology
University of La Verne