Thomas Nault
Caro
Summary
Results-driven Property Claim Specialist with 40 years of experience in claims processing and investigation. Proven ability to mentor teams, enhance customer satisfaction, and settle complex claims with a focus on compliance and accuracy.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Sr. Property Claim Specialist
Farm Bureau Insurance
Lansing, Mi.
03.1997 - Current
- Processed and evaluated insurance claims to ensure compliance with policies and regulations.
- Investigated fraud allegations by gathering evidence and collaborating with law enforcement as needed.
- Communicated claim status updates to clients, ensuring transparency and maintaining customer satisfaction.
- Analyzed claim data to identify trends, enhancing accuracy in future assessments and decision-making processes.
- Mentored junior staff on best practices in claims handling, promoting professional development within the department.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Negotiated settlements with claimants and attorneys, achieving favorable outcomes for all parties involved.
Sr. Property Claim Representative
Farm Bureau Insurance
Lansing, Mi.
01.1991 - 01.1997
- Processed and evaluated insurance claims, ensuring compliance with company policies and state regulations.
- Assisted clients in understanding policy coverage and claim procedures, enhancing customer satisfaction.
- Conducted thorough investigations into claims, gathering necessary documentation for accurate decision-making.
Property Claim Representative
Farm Bureau Insurance
Lansing, Mi.
03.1986 - 03.1991
- Processed and evaluated insurance claims with attention to detail and adherence to company policies.
- Communicated effectively with clients to gather necessary information for claim resolution.
- Analyzed claim documentation to ensure compliance with legal and regulatory standards.
- Facilitated timely payment of approved claims, improving customer satisfaction rates.
Education
High School Diploma -
Escanaba Area High School
Escanaba, Mi.Skills
- Claims processing
- Claims investigation
- Verbal communication
- Microsoft office
- Coverage assessments
- Policy interpretation
- Claims analysis
- Estimate preparation
- Complex claims consulting
- Decision-making
- Critical thinking
- Teamwork and collaboration
Affiliations
Past Board Member-Michigan Adjusters Association
Member-Saginaw Valley Adjusters Association
Member-International Association of Special Investigation Units
Certification
AICPCU-Associate In Claims Designation-2003
Xactimate Level Two Certification-2014
Timeline
Sr. Property Claim Specialist
Farm Bureau Insurance
03.1997 - Current
Sr. Property Claim Representative
Farm Bureau Insurance
01.1991 - 01.1997
Property Claim Representative
Farm Bureau Insurance
03.1986 - 03.1991
High School Diploma -
Escanaba Area High School