Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Moore

Chattanooga ,TN

Summary

Dynamic Customer Service Representative with a proven track record at T-Mobile, excelling in conflict resolution and relationship building. Enhanced customer satisfaction through effective problem resolution and active listening, leading to increased loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

T-Mobile
Chattanooga, TN
05.2025 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Collaborated with team members to enhance customer experience initiatives.
  • Identified areas for process improvement, enhancing response times and satisfaction.
  • Led initiatives to streamline communication between departments for better service outcomes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Southeastrans
Chattanooga, TN
01.2020 - 02.2025
  • Assisted customers with questions and provided solutions promptly.
  • Used CRM software to record customer interactions and enhance service.
  • Supplied detailed information regarding services and transportation choices.
  • Worked with colleagues to improve customer experience programs.

Education

Associate of Science - Health Sciences

Chattanooga State Community College
Chattanooga, TN
05.2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Call center operations
  • Microsoft outlook
  • Follow-up skills
  • Call management
  • Product knowledge
  • De-escalation techniques
  • Technical support
  • Quality control

Timeline

Customer Service Representative

T-Mobile
05.2025 - Current

Customer Service Representative

Southeastrans
01.2020 - 02.2025

Associate of Science - Health Sciences

Chattanooga State Community College