Lauren West
Yulee,FL
Overview
6
6
years of professional experience
Work History
Patient Care Associate
UF Health
05.2022 - Current
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Health Unit Coordinator
Baptist Medical Center
08.2020 - 05.2022
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assembled and maintained patient medical records and other documents related to patient care.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
Team Member
Chick-fil-A
01.2018 - 08.2020
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Operated register to process payments and collect cash payment for order totals.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Jacksonville, FL 05.2024
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL08.2021
High School Diploma -
Yulee High School
Yulee, FL06.2020
Skills
- Organization skills
- Time Management
- Data Entry
- Customer and client relations
Timeline
Patient Care Associate
UF Health
05.2022 - Current
Health Unit Coordinator
Baptist Medical Center
08.2020 - 05.2022
Team Member
Chick-fil-A
01.2018 - 08.2020
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate of Arts -
Florida State College At Jacksonville
High School Diploma -
Yulee High School