Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Morgan

Hattiesburg,MS

Summary

I would describe myself as a seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.

I also have a few years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with record keeping and time management abilities. I am committed to providing outstanding administrative support to staff and guests. I am always open to learning new things and meeting new people. I adapt very easily to any environment and I catch on to new information very quickly. I would be an asset to have on anyone’s team!

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Belk
Hattiesburg, MS
05.2023 - Current
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Managed inventory levels on the sales floor, ensuring optimal stock availability.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Greeted customers upon entering the store and provided assistance.
  • Addressed customer questions and concerns regarding products and services.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Described merchandise and explained use, operation and care.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Customer Service Representative

Walmart
Hattiesburg, Ms
07.2024 - 01.2025
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collected deposits or payments and arranged for billing.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.

Front Desk Receptionist

Medical Associates Of Vicksburg
Vicksburg, Mississippi
01.2021 - 01.2022
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Scheduled and confirmed appointments for clients and staff.
  • Maintained a clean and organized reception area to uphold company image.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Dental Receptionist

Nash Family Dentistry
, MS
02.2020 - 01.2021
  • Verified, updated and entered patient information into system.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Assisted in the maintenance of dental equipment and supplies inventory.
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled and attended staff meetings and committees to record minutes for future reference.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Education

BBA - Business Administration And Management

University of Southern Mississippi
Hattiesburg, MS
05-2025

Skills

  • Department reset
  • Calm demeanor
  • Price tagging
  • Problem-solving
  • Data entry
  • Team player
  • Scheduling
  • Attention to detail
  • Phone etiquette
  • Customer service
  • People person
  • Multitasking and prioritization
  • Organization skills
  • Time management

Timeline

Customer Service Representative

Walmart
07.2024 - 01.2025

Retail Sales Associate

Belk
05.2023 - Current

Front Desk Receptionist

Medical Associates Of Vicksburg
01.2021 - 01.2022

Dental Receptionist

Nash Family Dentistry
02.2020 - 01.2021

BBA - Business Administration And Management

University of Southern Mississippi
Lauren Morgan