Lauren Morgan
Dallas
Summary
Operations and project management professional with diverse experience across various roles. Proven ability to collaborate effectively within teams while also excelling in independent work. Demonstrates reliability and efficiency in aligning with organizational missions and goals.
Overview
26
26
years of professional experience
Work History
Office Manager
Healy Property Management
Dallas
07.2023 - 07.2025
- First point of contact for approximately 200 units; single family homes and multi-family dwellings within a 150 mile radius of DFW
- Troubleshoot tenant maintenance & dispatch third party vendors: continual follow up with tenant - owner - vendor to completion of repair
- Vet vendors & onboard them into Appfolio software
- Manage special projects to preserve buildings & tenant/ owner satisfaction
- File documentation for code compliance, HOA standards, & city requirements
- Created systems to store information, audited past files, & maintain updated tenant/ owner records
- Review all incoming bills & contact companies regarding any discrepancies; work with accounting to resolve larger issues
- Resolve conflict to keep it from escalating to upper management
Client Relationship Coordinator
Healy Global
Dallas
11.2022 - 07.2025
- Solely manage all relocation & real estate agent referrals for CEO, approximately 400 Rogers Healy and Associates agents, & agency partners
- Vet real estate agents in locations outside of the DFW area; national & international
- Added agents to the referral network from Hong Kong, the Bahamas, France, Mexico, & a multitude of cities spanning the US
- Referred agents for a commercial real estate deal for a national brand to expand their warehouses; resulted in approximately $250,000 in referral revenue
- Worked directly with owners & sports agents to secure real estate agents & relocation services for professional athletes
- Audited BackOffice vendor list & created a document detailing vendor information & ratings
- Soft negotiation for referral agreement commission rate & requirements
- Utilize Monday CRM
Project Manager
WayForth
Dallas-Fort Worth Metroplex
06.2022 - 11.2022
- Lead a team of up to 10 employees; move managers & client guides
- Full move management services specializing in senior relocation
- Manage the team's schedule to stay within the proposed contract; communicate with client if budget needs additional time
- Initial person that walks through the home with the client & identifies what needs to be moved, donated, sold, stored, or trashed
- Track inventory (boxes, furniture, etc) for accountability & compliance
- Pack & move the estate/ personal items to a senior community & unpack to make the space feel welcoming
Warehouse Manager and Cataloger
BLACK ROCK GALLERIES (BRG)
Dallas
09.2020 - 04.2022
- First point of contact in warehouse for consignors & buyers
- Review, accept, or reject items for auction
- Analyze & research accepted items for e-commerce auction; write detailed descriptions of the item
- Organize the warehouse, audit arrivals from the home branch, & created a system to find objects more efficiently
- Unload & organize a 26ft truck delivery monthly for pickup of transported items
- Lead pickup of items & resolve and complaints
Estate Sale Specialist
EVERYTHING BUT THE HOUSE (EBTH)
DFW
01.2015 - 09.2019
- Managed the estate sale jewelry department which accounted for 40% of the annual revenue; handled over 30,000 pieces of fine jewelry & gemstones
- Analyze, catalog, & scan items into the inventory system within a 5,000 sq ft warehouse
- Work with gemologists to verify authenticity of items
- Enter estates & organize the property into sell, donate, store, or discard
- Manage pickup of sold items & ready shipping for third party vendors
Showroom Coordinator
Kiddin' with Greg
Dallas/Fort Worth Area
01.2000 - 09.2015
- Prepare 7 - 10 children's clothing lines for show at market
- Model clothing lines on grids for clients to order for their stores
- Write or submit orders electronically
- Create displays to draw clients in
Supervisor of Sweets
Trailercakes
Dallas
11.2012 - 06.2014
- Front of house manager; customer facing to serve from the counter, take special orders, & manage staff
- Key holder; reconciled drawer & close or open store with varying tasks
- Serve from the Airstream trailer or setup displays for special events
- Present the history of the store to tours
- Decorate cupcakes as needed
Youth Market Associate
American Heart Association | American Stroke Association
02.2014 - 03.2014
- Present campaign for Jump Rope for Heart initiative; single classes to full school auditoriums
- Troubleshoot issues with campaign leaders at each school
- Handle large amount of cash & reconcile against collections list
Licensed Site Director & Coordinator
YMCA
Dallas
05.2008 - 10.2012
- Managed after school and summer camp programs with 30 - 150 students ages 5 - 14 in several sites over DFW
- Create employee schedules to stay within allotted hours & avoid overtime
- Resolve parent, staff, & student conflicts
- Comply with TDFPS standards & manage all documentation
- Lead student activities & create curriculum
- Purchase, organize, & distribute supplies including food for Kids in the Kitchen for 7 after school sites
- Special projects as requested by upper management
Education
Bachelor of Science (BS) - Family & Consumer Science & Mass Communications
Texas State University-San Marcos
San Marcos01.2007
Accomplishments
- Employee of the Quarter - Rogers Healy and Associates - Oct 2024
- Company Wide Employee of the Quarter - EBTH - May 2019
- Employee of the Month - EBTH - Sep 2016, Jul 2017, Feb 2018
- Early Bird Award - YMCA - Sep 2011
- Deans List - Texas State University - 2006 - 2007
Timeline
Office Manager
Healy Property Management
07.2023 - 07.2025
Client Relationship Coordinator
Healy Global
11.2022 - 07.2025
Project Manager
WayForth
06.2022 - 11.2022
Warehouse Manager and Cataloger
BLACK ROCK GALLERIES (BRG)
09.2020 - 04.2022
Estate Sale Specialist
EVERYTHING BUT THE HOUSE (EBTH)
01.2015 - 09.2019
Youth Market Associate
American Heart Association | American Stroke Association
02.2014 - 03.2014
Supervisor of Sweets
Trailercakes
11.2012 - 06.2014
Licensed Site Director & Coordinator
YMCA
05.2008 - 10.2012
Showroom Coordinator
Kiddin' with Greg
01.2000 - 09.2015
Bachelor of Science (BS) - Family & Consumer Science & Mass Communications
Texas State University-San Marcos
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