LAUREN MORITZ
Petaluma,CA
Summary
Motivated professional with a background in customer service, administrative coordination, and behavioral health support. Exceptional communication skills, punctuality, and attention to detail. Eager to contribute to a collaborative team and expand skill sets in dynamic environments.
Overview
8
8
years of professional experience
Work History
Intake Coordinator
Bayside Marin
San Rafael, CA
08.2023 - Current
- Manage client intake, scheduling, transportation logistics, and paperwork distribution.
- Conduct one-on-one meetings to review financial documents and HIPAA consent forms.
- Verify insurance coverage and process payments; provide financial counseling and auditing.
- Maintain detailed records in Salesforce, BestNotes, and MedHost systems.
- Support onboarding and training of new employees, providing mentorship and program insights.
Recovery Counselor
Avery Lane
Novato, CA
04.2023 - 08.2023
- Led group and individual therapy sessions for clients recovering from substance use disorders.
- Fostered therapeutic environments and emotional safety for clients.
- Assisted in program development to improve client retention and treatment success.
- Delivered high-quality support in high-pressure, emotionally complex situations.
Front Desk Manager
Metro Hotel & Cafe
Petaluma, CA
09.2021 - 04.2023
- Supervised front desk operations, managing guest relations and administrative functions.
- Handled hiring, training, onboarding, and weekly scheduling for all hotel staff.
- Oversaw payroll and property management tasks, both onsite and offsite.
- Planned and coordinated event bookings, group reservations, and promotional campaigns.
Microblading Artist
Arches Studio
Sonoma, CA
10.2019 - 10.2021
- Licensed and certified in permanent cosmetics, specializing in semi-permanent eyebrow microblading.
Sales Consultant
Juice Beauty
Sonoma, Napa, & Marin Counties
05.2019 - 09.2019
- Represented brand in various retail environments, educating customers on clean beauty.
- Organized product demos, events, and sales promotions.
- Responsible for achieving daily sales goals.
Clinique Consultant / Beauty Advisor
Ulta Beauty Inc.
09.2017 - 05.2019
- Surpassed weekly sales goals by delivering tailored product recommendations and maintaining strong customer rapport, contributing to team sales performance.
- Coordinated promotional events and seasonal campaigns, managing logistics, scheduling, and personalized outreach to boost brand visibility.
- Processed customer purchases efficiently and accurately using POS systems, maintaining speed and attention to detail during high-traffic hours.
Education
Bachelor of Arts - Psychology
Sonoma State University
Skills
- Outstanding Customer Service and Communication
- Time Management and Organization
- Microsoft Office Suite, Excel, Salesforce, BestNotes, and MedHost
- Insurance Verification and Financial Counseling
- Payroll and Scheduling Systems
- Event Planning and Coordination
- HIPAA Compliance
Timeline
Intake Coordinator
Bayside Marin
08.2023 - Current
Recovery Counselor
Avery Lane
04.2023 - 08.2023
Front Desk Manager
Metro Hotel & Cafe
09.2021 - 04.2023
Microblading Artist
Arches Studio
10.2019 - 10.2021
Sales Consultant
Juice Beauty
05.2019 - 09.2019
Clinique Consultant / Beauty Advisor
Ulta Beauty Inc.
09.2017 - 05.2019
Bachelor of Arts - Psychology
Sonoma State University