Lauren Mullett
Pasadena,Maryland
Summary
Detail-oriented supply chain and operations professional with 4.5+ years of experience supporting order lifecycle management, vendor coordination, procurement activities, and logistics execution within a defense contracting environment. Proven ability to manage high-volume ERP systems, ensure on-time delivery, resolve vendor and pricing issues, and coordinate across vendors, warehouse teams, and accounting. Experienced in supporting major defense contractors, including Northrop Grumman and Thales Group.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Resco Defense
Baltimore, MD
11.2021 - Current
- Manage and monitor full order lifecycle within ERP system, ensuring accuracy, timely updates, and on-time delivery performance
- Contributed to management of an open order report of 1,500+ line items, proactively tracking assigned orders and coordinating with team members to expedite high-priority shipments
- Coordinate daily with vendors to obtain status updates, resolve delays, and maintain accurate delivery timelines
- Proactively expedite critical and high-priority orders based on customer need dates and contractual requirements
- Identify and resolve pricing discrepancies in collaboration with vendors and internal teams
- Ensure customer orders align with quoted lead times to prevent late deliveries and performance issues
- Maintain and update customer portals with real-time order status and documentation
- Provide direct customer support via email and phone, serving as point of contact for order status, issue resolution, and delivery coordination
- Assign and distribute customer service tickets to internal team members to ensure timely resolution and balanced workload management
- Train new customer service team members on ERP processes, order management procedures, vendor communication workflows, and internal escalation protocols
- Serve as primary onboarding resource for new hires, ensuring understanding of system navigation and operational standards
- Guide team members in prioritizing and expediting urgent orders to meet customer deadlines
- Collaborate closely with warehouse teams to prioritize and ship in-stock materials early when needed
- Coordinate and oversee drop shipments, ensuring smooth execution between vendors, warehouse, and customers
- Act as a key liaison between warehouse, vendors, and customers to resolve shipping and fulfillment challenges
- Prepare and provide packing slips and shipping documentation, ensuring accuracy and compliance with order requirements
- Collaborate with accounting to onboard new vendors and support vendor payment processes
- Cross-trained in purchasing functions, including purchase order placement and vendor payment coordination
- Support procurement operations by issuing purchase orders and managing vendor communications
- Participate in Material Review Board (MRB) meetings, contributing to quality issue resolution and process improvements
- Work cross-functionally with accounting, purchasing, and quality teams to improve operational efficiency
- Processed customer change orders, ensuring accurate updates to pricing, delivery requirements, and order details within ERP system while maintaining alignment with contractual obligations
Education
Bachelor of Science - Homeland Security Management
University of Maryland Global Campus
Hyattsville, MD05-2025
Skills
- Supply Chain Coordination
- Procurement & Purchasing Support
- Vendor Management & Communication
- Logistics & Fulfillment Coordination
- ERP Systems & Order Tracking
- Order Expediting & Lead Time Management
- Pricing Issue Resolution
- Customer & Stakeholder Communication
- Cross-Functional Collaboration
- Contract & Compliance Awareness
- Quality Review Participation (MRB)
- Accounts Payable Coordination
- Shipping Documentation & Order Verification
Timeline
Customer Service Representative
Resco Defense
11.2021 - Current
Bachelor of Science - Homeland Security Management
University of Maryland Global Campus
Awards
- 2023 Fred Wunder Customer Advocate of the Year
- 2025 Charlotte Potter Commitment to Excellence Team Member of the Year