Angel Robinson
Oak Grove,MN
Summary
Dedicated Customer Service Representative with expertise in effective communication, conflict resolution, and workflow optimization. Committed to enhancing service delivery and customer satisfaction through process improvements.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Ucare
Minneapolis, Minnesota
02.2022 - Current
- Assisted community with healthcare inquiries, ensuring timely and accurate responses
- Managed multiple tasks simultaneously using various monitors to enhance service delivery
- Collaborated with diverse coworkers to resolve product-related issues and achieve team objectives
- Utilized various software applications, including Macess, Epic, and Microsoft Word, to enhance workflow efficiency.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Outlook: email, calendar and meetings
- Teams for meetings and conferences
Supervisor
Covid Testing Center
St Cloud, MN
12.2019 - 01.2021
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily operations at a Covid testing center for efficient workflow.
- Trained and mentored staff on testing protocols and safety procedures.
- Coordinated schedules for testing staff to ensure adequate coverage.
- Managed inventory of testing supplies and equipment for uninterrupted services.
- Ensured compliance with health regulations and safety standards during operations.
- Implemented process improvements to enhance service delivery at the center.
- Resolved conflicts among staff to maintain a positive work environment.
Nursing Assistant
Allina Health Mercy Hospital
Coon Rapids, Minnesota
02.2006 - 02.2017
- Monitored vital signs and reported changes to the nursing staff.
- Assisted nurses with patient care and daily living activities.
- Supported nursing staff during medical procedures and examinations.
- Supported patients in achieving greater mobility during hospital stays. with mobility and transportation within the hospital.
- Communicated effectively with patients and families about care procedures.
- Maintained accurate electronic health records for patient information. accurately in electronic health records.
- Maintained cleanliness and organization in patient rooms and common areas.
- Adhered to safety protocols and infection control measures consistently.
- Fostered a respectful environment for patients, families, and staff, promoting professionalism and courtesy.
Education
Some College (No Degree) - Nursing Assistant
Anoka Technical College
Anoka, MN02-2006
Some College (No Degree) - Healthcare Management
Anoka Ramsey Technical College
Coon Rapids, MN04-2002
Skills
- patient monitoring
- EPIC charting, Macess, MN-ITS, Navitus
- electronic records
- infection control
- health regulations
- patient advocacy
- patient flow management
- quality assurance
- supply chain coordination
- team leadership
- onboarding support
- effective communication
- team collaboration
- attention to detail
- time management
- computer applications proficiency
Timeline
Customer Service Representative
Ucare
02.2022 - Current
Supervisor
Covid Testing Center
12.2019 - 01.2021
Nursing Assistant
Allina Health Mercy Hospital
02.2006 - 02.2017
Some College (No Degree) - Nursing Assistant
Anoka Technical College
Some College (No Degree) - Healthcare Management
Anoka Ramsey Technical College