Lauren Nelson
Boerne,TX
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in fast-paced environments while mastering new skills quickly. Recognized for high-quality work and efficiency under pressure. Exceptional interpersonal skills enhance team collaboration and client relations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case manager (Full Time)
Kendall County Pre-Trial Case Manager
Boerne, Tx
09.2025 - Current
- Managed caseload of pre-trial defendants, ensuring compliance with court-ordered conditions through regular assessments and check-ins.
- Facilitated communication between clients and community resources for support services.
- Conducted risk assessments, providing recommendations to the court regarding release conditions and supervision levels.
- Collaborated with judges, attorneys, probation officers, treatment providers, and law enforcement to achieve favorable case outcomes.
- Provided clients with resources and referrals for housing, employment, education, mental health services, and substance abuse treatment.
- Maintained precise case notes, prepared reports for court hearings, and testified as necessary.
- Employed evidence-based practices to reduce recidivism while promoting accountability and public safety.
- De-escalated conflicts and managed crises using effective problem-solving strategies with supervised individuals.
Juvenile Detention Officer I (Full-Time)
Bexar County Juvenile Detention
San Antonio, TX
02.2023 - 01.2026
- Delivered crisis intervention and support to juveniles, effectively de-escalating behavioral issues.
- Conducted risk assessments and developed safety plans for juveniles in crisis.
- Collaborated with counselors, law enforcement, and service providers to promote the rehabilitation of at-risk youth.
- Responded to high-pressure situations to maintain safety and security for juveniles and staff.
- Documented incidents and interactions with juveniles following state and local guidelines.
Customer Service/Waitress/Bartender (Full-Time)
259 Brantley's Bistro
Boerne, TX
06.2021 - 12.2022
- Resolved customer complaints effectively while maintaining composure under pressure.
- Trained new employees on restaurant policies to ensure consistent, high-quality service.
- Managed team dynamics to foster a positive, supportive work environment for staff and patrons.
Head Baker (Full-time)
Dienger Trading Co.
Boerne, TX
10.2020 - 05.2021
- Promoted to head baker for exceptional leadership and teamwork skills.
- Enforced strict food safety standards, ensuring a safe work environment.
- Fostered team collaboration through clear communication and support.
- Implemented quality control measures for all baked goods before distribution.
- Assisted in designing promotional displays for seasonal products.
Admin to Accounting Department (Part-time)
Mannapov
Boerne, TX
06.2019 - 08.2020
- Managed financial reporting and reconciled bank statements, ensuring accuracy and timeliness.
- Demonstrated organizational skills by maintaining office supplies and supporting warehouse operations.
- Collaborated with a diverse group of coworkers to resolve product and service-related issues.
- Worked with team members to achieve project objectives and meet deadlines effectively.
Education
Bachelor of Science - Criminal Justice, Politics and Law
University of Texas At San Antonio
San Antonio, TX12.2025
Associate - Criminal Justice
Northwest Vista Community College
San Antonio, TX01.2022
Skills
- Case management and crisis intervention
- Risk assessment and effective communication
- Conflict resolution and team collaboration
Certification
- Basics of Stalking Investigations, TCOLE #3205
- Family Violence Laws & Enforcement, TCOLE #3901
Timeline
Case manager (Full Time)
Kendall County Pre-Trial Case Manager
09.2025 - Current
Juvenile Detention Officer I (Full-Time)
Bexar County Juvenile Detention
02.2023 - 01.2026
Customer Service/Waitress/Bartender (Full-Time)
259 Brantley's Bistro
06.2021 - 12.2022
Head Baker (Full-time)
Dienger Trading Co.
10.2020 - 05.2021
Admin to Accounting Department (Part-time)
Mannapov
06.2019 - 08.2020
Bachelor of Science - Criminal Justice, Politics and Law
University of Texas At San Antonio
Associate - Criminal Justice
Northwest Vista Community College