Lauren N LaFleur
Lake Charles,LA
Summary
Diligent, hardworking and knowledgeable Document Controls Specialist effective at managing data, client accounts, and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing 20 years of experience in technology, computer systems, and client services.
Overview
18
18
years of professional experience
Work History
NDE Technician Assistant
Team Industrial Services Inc
Sulphur, LA
10.2021 - 04.2023
- Updated logs, invoices, and company records with latest client and job description. Reviewed and analyzed work scope for each job prior to beginning testing to verify familiarity and resultant proper testing.
- Assisted technician in performing magnetic particle, liquid penetrant, and gamma ray inspections.
- Supported technician in performing vibration analysis testing.
- Visually examined materials, structures and components for signs of corrosion, metal fatigue, cracks and other flaws.
- Made radiographic images to detect flaws in objects, supporting repairs without increasing damage.
- Reviewed testing procedures on regular basis to verify compliance of each step with safety standards and regulations.
- Selected, calibrated and operated equipment used in non-destructive testing of products and materials.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
Support Coordinator/Case Manager
Medical Resources & Guidance
Lake Charles, LA
01.2020 - 01.2021
- Maintained a professional relationship with disabled clients, uncovering needs for daily living and guidance.
- Worked effectively and closely with Louisiana Department of Health to ensure proper care plans for disabled elderly.
- Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
- Maximized coverage during key hours by preparing effective schedules.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
- Implemented effective care planning for daily activities for disabled elderly.
Retail Sales Consultant
AT&T Inc.
Lake Charles, LA
11.2009 - 11.2019
- Provided every customer with professional and polite support for sales and service needs.
- Reached monthly quota and applied strong problem-solving, interpersonal skills to resolve conflicts.
- Identified the demand for service offerings through needs assessments.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Performed scheduled inventory counts and supply audits.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Ran analytics, producing forecasts to determine inventory needs.
- Assessed conflicts and identified solutions for clients promptly.
- Utilized strong customer service skills to meet and exceed sales goals.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
- Coordinated inventory, stocking and ordering.
Retail Sales Consultant/Store Manager
Advanced Communications Inc.
Lake Charles, LA
05.2005 - 08.2009
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Hired, trained and managed team of associates, including evaluating performance and enforcing disciplinary actions.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Updated store pricing, signage and merchandising based on current promotions.
- Performed scheduled inventory counts and supply audits.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Ran analytics, producing forecasts to determine inventory needs.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Collaborated with head of operations to recruit and develop personnel, ensuring top performance.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Education
Bachelor of Science - Psychology
McNeese State University
Lake Charles, LA12.2019
Skills
- Proficient in Problem Resolution
- Document Quality Control
- Safety Compliance
- MS Office Expert
- PC/Technology Expert
- Inventory Management
- Efficiently Organized
- Customer Service Excellence
- Strong Multi-Tasking Ability
- Effective Time Management
- Detail-Oriented Data Input
- Flexible
- Project-Focused
- Steadfast Reliability
- Type speed 50 WPM
- Excellent Verbal and Written Skills
- Training Development Skills
- Excellent Record Keeping
Trainings & Certifications
- Current Twic Card
- Osha Basic Plus Safety Orientation
- Multiple Plant Onsite Specific Orientations
- 40 hr Radiation Safety Training Certification
- 16 hr Liquid Penetrant Testing Certification
- Louisiana Department of Environmental Quality- Industrial Radiography Trainee Card
- Louisiana Department of Health Certification for Residential Assessment Instrument/Minimum Data Set- Home Care (RAI/MDS-HC) and Care Planning
Professional References
- Given Upon Request
Timeline
NDE Technician Assistant
Team Industrial Services Inc
10.2021 - 04.2023
Support Coordinator/Case Manager
Medical Resources & Guidance
01.2020 - 01.2021
Retail Sales Consultant
AT&T Inc.
11.2009 - 11.2019
Retail Sales Consultant/Store Manager
Advanced Communications Inc.
05.2005 - 08.2009
Bachelor of Science - Psychology
McNeese State University
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