Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Oates

Wilson,NC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

Work History

Customer Service Representative

FirstSource Health Plans And Healthcare
Wilson , NC
07/26/21 - Current
  • Answered customer inquiries and provided accurate information regarding their healthcare plan
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered provider calls regarding authorizations
  • De-escalated problematic customer and providers calls, maintaining calm and friendly
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Machine Operator

Collins Aerospace Systems
Wilson , NC
02/05/17 - 05/25/21
  • Set up and operate machine tools to produce precision parts and instruments.
  • Adjust machine settings to complete tasks accurately.
  • Troubleshoot malfunctions in equipment or processes.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Maintain records of completed work and production data including volume produced and time required for each task.

Customer Service Representative

Concentrix
Wilmington , NC
02/13/13 - 01/25/17
  • Took Payments on auto insurance accounts
  • Made changes to members policies; address changes, deducible changes, auto pay changes
  • Gave quotes to potential customers for auto policies

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
2014-06

Skills

  • Call Management
  • Inbound and Outbound Calling
  • Product Knowledge
  • Complaint resolution
  • Equipment Operation
  • Equipment Troubleshooting
  • Product Assembly
  • Materials Handling

Timeline

Customer Service Representative

FirstSource Health Plans And Healthcare
07/26/21 - Current

Machine Operator

Collins Aerospace Systems
02/05/17 - 05/25/21

Customer Service Representative

Concentrix
02/13/13 - 01/25/17

High School Diploma -

Penn Foster Career School

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Lauren Oates