Lauren O'Leary
DeKalb,IL
Summary
Enthusiastic postal mail carrier with a proven track record of delivering exceptional customer service. Recognized for a strong work ethic, adaptability, and a positive attitude in fast-paced, team-oriented environments. Quick to learn new skills and committed to going above and beyond to support team goals and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
City Carrier
United States Postal Service
Dekalb, Illinois
11.2021 - Current
- Ensured accurate and efficient delivery of mail and packages to residential and business customers, while providing excellent customer service.
- Responded to customer inquiries regarding mail delivery, package tracking, and USPS policies with professionalism.
- Collaborated effectively with supervisors and team members to enhance service delivery.
- Demonstrated strong time management and route organization for consistent, timely service under challenging conditions.
Warehouse Associate
Amazon
Matteson, Illinois
01.2021 - 11.2025
- Sorted incoming shipments and organized packages by size, type, and destination within warehouse.
- Maintained cleanliness and organization of products and items throughout warehouse.
- Ensured safety compliance by adhering to established protocols and guidelines.
Server
Longhorn Steakhouse
Orland Park, Illinois
04.2018 - 01.2021
- Ensured optimal guest experiences by seating guests, taking orders, and serving dishes with a positive attitude.
- Operated POS terminals for order entry, bill splitting, and accurate total calculations
- Implemented safe food handling and optimal cleaning strategies to ensure sanitation.
- Addressed guest concerns quickly to improve service and escalated complex issues to management for resolution.
Gymnastics Instructor
TwistStars Tumbling and Trampoline
Tinley Park, Illinois
04.2017 - 09.2017
- Instructed individual students and groups on skill execution tailored to specific levels.
- Collaborated with coaches to ensure preparedness and organization of individuals and equipment.
- Applied evaluation techniques and personal knowledge to assess abilities for accurate player position assignments.
- Motivated students to achieve personal bests through consistent positive reinforcement.
Education
Associate of Science -
Moraine Valley Community College
Palos Hills, IL05-2019
Human Services
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Attention to detail
- Interpersonal skills
- Data entry
- Time management
- Team collaboration
- Active listening
- Problem solving
- Computer skills
Certification
- Certified Training Instructor for Postal Service
- Union steward certification
Accomplishments
- Managerial leadership role for the Postal Service
Affiliations
- Book Club
- Physical Fitness
Timeline
City Carrier
United States Postal Service
11.2021 - Current
Warehouse Associate
Amazon
01.2021 - 11.2025
Server
Longhorn Steakhouse
04.2018 - 01.2021
Gymnastics Instructor
TwistStars Tumbling and Trampoline
04.2017 - 09.2017
Associate of Science -
Moraine Valley Community College
Human Services
Southern New Hampshire University
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