- Exploring various forms of art, such as painting, music, and writing, to nurture creativity and personal growth
- Participating in fundraising events to support local charities, schools, or community projects
- Reading (Involved in two book clubs)
- Personal Development and Self-Improvement
Lauren O'Leary
DeKalb,IL
Summary
Enthusiastic postal mail carrier with a proven track record of delivering exceptional customer service. Recognized for a strong work ethic, adaptability, and a positive attitude in fast-paced, team-oriented environments. Quick to learn new skills and committed to going above and beyond to support team goals and customer satisfaction.
Professional in logistics and customer service, prepared to optimize delivery operations. Extensive experience in managing mail routes and ensuring timely deliveries with focus on reliability and accuracy. Commitment to team collaboration and flexibility in adapting to dynamic work environments, displaying strong organizational and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
City Carrier
United States Postal Service
Dekalb, Illinois
11.2021 - Current
- Ensured accurate and efficient delivery of mail and packages to residential and business customers, while providing excellent customer service.
- Responded to customer inquiries regarding mail delivery, package tracking, and USPS policies with professionalism.
- Collaborated effectively with supervisors and team members to enhance service delivery.
- Demonstrated strong time management and route organization for consistent, timely service under challenging conditions.
Warehouse Associate
Amazon
Matteson, Illinois
01.2021 - 11.2025
- Sorted incoming shipments and organized packages by size, type, and destination within warehouse.
- Maintained cleanliness and organization of products and items throughout warehouse.
- Ensured safety compliance by adhering to established protocols and guidelines.
Server
Longhorn Steakhouse
Orland Park, Illinois
04.2018 - 01.2021
- Ensured optimal guest experiences by seating guests, taking orders, and serving dishes with a positive attitude.
- Operated POS terminals for order entry, bill splitting, and accurate total calculations.
- Implemented safe food handling and optimal cleaning strategies to ensure sanitation.
- Addressed guest concerns quickly to improve service and escalated complex issues to management for resolution.
Gymnastics Instructor
TwistStars Tumbling and Trampoline
Tinley Park, Illinois
04.2017 - 09.2017
- Instructed individual students and groups on skill execution tailored to specific levels.
- Collaborated with coaches to ensure preparedness and organization of individuals and equipment.
- Applied evaluation techniques and personal knowledge to assess abilities for accurate player position assignments.
- Motivated students to achieve personal bests through consistent positive reinforcement.
Education
Bachelor of Arts - Human Services (In Progress)
Southern New Hampshire University
Hooksett, NH12-2026
Associate of Science - undefined
Moraine Valley Community College
Palos Hills, IL05-2019
Skills
- Customer service
- Detail-oriented
- Interpersonal skills
- Data entry
- Time management
- Team collaboration
- Effective listening
- Problem solving
- Proficient in computer applications
Accomplishments
- Certified Training Instructor
- Union Stewardship
- Supervised team of 20 staff members.
Certification
- Certified Training Instructor for Postal Service
- Union steward certification
Interests
Timeline
City Carrier
United States Postal Service
11.2021 - Current
Warehouse Associate
Amazon
01.2021 - 11.2025
Server
Longhorn Steakhouse
04.2018 - 01.2021
Gymnastics Instructor
TwistStars Tumbling and Trampoline
04.2017 - 09.2017
Associate of Science - undefined
Moraine Valley Community College
Bachelor of Arts - Human Services (In Progress)
Southern New Hampshire University