Lauren Oliva García
Gilbertsville,PA
Summary
Dependable professional with robust experience in fast-paced retail environments. Recognized for exceptional multitasking abilities and commitment to teamwork, consistently delivering outstanding customer service and maintaining operational excellence.
Reliable and adaptable team member with a background in customer service and cash handling. Recognized for analytical thinking and ability to work effectively under pressure, contributing to streamlined operations and improved customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Philly Pretzel Factory
01.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by monitoring stock levels and notifying management of shortages.
- Trained new staff on cash handling procedures and customer interaction techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Prepared and served fresh pretzels, ensuring quality and presentation standards.
- Operated kitchen equipment efficiently to maintain production flow.
- Assisted in training new team members on operational procedures.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team to optimize workflow during peak hours for improved efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
Education
No Degree -
05-2026
- Member of the National Technical Honor Society
- Relevant Coursework: OSHA Certified (September 2024)
- Professional Development: knowledge-based competence in Infection Control (April 2025), Anatomy, Morphology and Physiology(April 2025), Radiation Health and Safety.
- Professional Development: Student for the career of Dental Assistant
- [3.47] GPA
Skills
- Customer service and direct client interaction
- Reliable and punctual
Experience handling cash and POS systems
Ability to work under pressure in fast-paced environments
Strong multitasking and time management skills
Taking orders accurately and efficiently
Teamwork and clear communication with kitchen and staff
Upselling and recommending products when appropriate
Staying calm and professional during busy hours
Reliable, punctual, and quick to adapt
- Decision-making
- Analytical thinking
- Advanced Spanish ability
Certification
- OSHA Certified (since September 2024)
- Knowledge-based competence in Infection Control (since April 2025)
- Knowledge-based competence in Anatomy, Morphology and Physiology (since April 2025)
- Knowledge-based competence in Radiation Health and Safety (since December 2025)
- Mandatory Reporter
Languages
Spanish
Native or Bilingual
Awards
National Technical Honor Society
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeLocation Preference
On-SiteImportant To Me
Work-life balanceHealthcare benefits401k matchStock Options / Equity / Profit SharingCareer advancementTimeline
Team Member - Philly Pretzel Factory
01.2024 - Current
Boyertown Area Senior High - No Degree,