LAUREN OLLIE
Summary
Highly motivated and experienced professional seeking a challenging opportunity to apply my expertise and contribute to a collaborative and innovative environment. Committed to continuous learning and professional development.
Overview
12
12
years of professional experience
Work History
Operations Assistant
U S Crane
Roanoke, VA
04.2025 - Current
- Provided administrative and operational support to ensure smooth functioning organization including supporting various departments, assisting with project coordination, coordinating meetings, handling correspondence, and providing customer service.
IT Support Analyst
Harmony Senior Services
Roanoke, VA
02.2025 - 03.2025
- Provided technical support for hardware and software issues resolving 90% of tickets on first contact.
Automation Analyst/IT Support Analyst
Prosperity Life Insurance Group
Remote
01.2024 - 02.2025
- Increased production efficiency by implementing automation systems and maintaining equipment and documentation.
- Provided technical support for hardware and software issues resolving 90% of tickets on first contact.
Human Resource Assistant
Electric Power Systems
Hybrid
12.2021 - 05.2023
- Managed the full employee life cycle, from recruitment to offboarding for a diverse workforce.
- Developed and implemented HR policies and procedures to ensure compliance with employment laws and regulations.
- Provided guidance and support to managers and employees on employee relations issues, including conflict resolution and performance management.
- Partnered with business leaders to develop and implement HR strategies that support organizational goals.
Medical Billing Specialist
Cigna
Remote
07.2022 - 12.2022
- Managed and processed high-volume insurance claims, ensuring timely resolution.
- Conducted detailed data verification to minimize errors and enhance claim processing efficiency.
- Communicated with policyholders and healthcare providers to clarify claim details and resolve disputes.
- Collected payments over telephone, established repayment plans and prepared wire transfers.
Healthcare Billing and Recovery Specialist
UnitedHealth Group
Remote
04.2019 - 10.2021
- Managed and processed high-volume insurance claims, ensuring timely resolution.
- Conducted detailed data verification to minimize errors and enhance claim processing efficiency.
- Communicated with policyholders and healthcare providers to clarify claim details and resolve disputes.
- Developed individualized recovery plans in collaboration with interdisciplinary teams.
- Collected payments over telephone, established repayment plans and prepared wire transfers.
Administrative Coordinator/HR Assistant
W O Grubb
Cloverdale, Va
03.2016 - 03.2019
- Managed and processed high-volume insurance claims, ensuring timely resolution.
- Conducted detailed data verification to minimize errors and enhance claim processing efficiency.
- Communicated with policyholders and healthcare providers to clarify claim details and resolve disputes.
Accounting Assistant
Kroger
Roanoke, VA
03.2014 - 03.2016
- Performed monthly account reconciliations for accounts identifying and resolving discrepancies in a timely manner.
- Analyzed financial data to identify trends and variances, providing insight to management for decision making.
- Processed invoices with a high degree of accuracy, ensuring proper coding and approval.
- Maintained strong customer relationships by providing excellent service and addressing concerns promptly.
Education
Advanced Diploma - International Baccalaureate
William Fleming Senior High
Skills
- IT
- Accounting
- Office Operations/Administrative Support
- Human Resource
- Healthcare
- Claims processing
Timeline
Operations Assistant
U S Crane
04.2025 - Current
IT Support Analyst
Harmony Senior Services
02.2025 - 03.2025
Automation Analyst/IT Support Analyst
Prosperity Life Insurance Group
01.2024 - 02.2025
Medical Billing Specialist
Cigna
07.2022 - 12.2022
Human Resource Assistant
Electric Power Systems
12.2021 - 05.2023
Healthcare Billing and Recovery Specialist
UnitedHealth Group
04.2019 - 10.2021
Administrative Coordinator/HR Assistant
W O Grubb
03.2016 - 03.2019
Accounting Assistant
Kroger
03.2014 - 03.2016
Advanced Diploma - International Baccalaureate
William Fleming Senior High