Lauren Oriti
Willoughby
Summary
I am a very outgoing and compassionate person seeking a company where I can thrive with my skills and gain more experience.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
7
7
years of professional experience
Work History
Supervisor, Administrative Support - Sales
Paychex Inc
Remote
11.2024 - Current
- Supervised team performance, ensuring adherence to operational standards and company policies.
- Implemented process improvements to enhance workflow efficiency and reduce errors.
- Monitored key performance indicators to assess team productivity and effectiveness.
- Conducted regular performance evaluations, providing constructive feedback for employee growth.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Customer Service Representative
Advance Partners
Highland Hills, OH
01.2022 - 11.2024
- Managed high-volume calls while maintaining exceptional service quality and customer satisfaction.
- Collaborated with cross-functional teams to streamline processes and resolve complex issues efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Invoicing Specialist
Advance Partners
Highland Hills, OH
02.2020 - 01.2022
- Processed high-volume invoices accurately and efficiently to maintain timely payments.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Product Zone Specialist
Apple
Woodmere, OH
03.2019 - 02.2020
- Led product presentations to enhance customer engagement and drive sales effectively.
- Championed an environment of collaboration among team members, fostering open communication channels for increased productivity.
- Performed cash and card transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Willoughby South High
Willoughby, OH07-2016
Criminal Justice Bachelors - Criminology & Justice Studies
Kent State University
Ashtabula, OHAssociates Degree - Criminal Justice Law Enforcement, Criminal Justice Corrections
Lakeland Community College
Kirtland, OH07-2018
Allied Health - undefined
Willoughby Eastlake School of Practical Nursing
Eastlake, OH07-2016
Skills
- Training and mentoring
- Goal oriented
- Customer service
- Staff management
Timeline
Supervisor, Administrative Support - Sales
Paychex Inc
11.2024 - Current
Customer Service Representative
Advance Partners
01.2022 - 11.2024
Invoicing Specialist
Advance Partners
02.2020 - 01.2022
Product Zone Specialist
Apple
03.2019 - 02.2020
Criminal Justice Bachelors - Criminology & Justice Studies
Kent State University
Associates Degree - Criminal Justice Law Enforcement, Criminal Justice Corrections
Lakeland Community College
Allied Health - undefined
Willoughby Eastlake School of Practical Nursing
High School Diploma -
Willoughby South High