Lauren Orozco

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

• Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
• Facilitated smooth admission and discharge processes for patients, ensuring seamless transitions throughout their healthcare journey.
• Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.

• Created engaging content for Pinterest, Facebook, and Instagram.
• Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Managed multiple social media platforms, ensuring consistent brand voice and message.
• Built relationships with customers to encourage repeat business.
• Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Communicated with insurance providers to resolve denied claims and resubmitted.

• Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
• Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
• Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
• Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.

Maintained safe and inviting studio environment, fostering a sense of community among participants.

• Enhanced student flexibility by incorporating various yoga styles and techniques into classes.
• Cultivated strong relationships with clients through empathetic listening skills and compassionate communication strategies.
• Connected with local businesses to offer corporate yoga programs, reducing employee stress levels and improving workplace morale.