Lauren Orso
Mobile,AL
Summary
Strong leader and problem-solver dedicated to fostering client relationships in order to maximize sales volume. Uses extensive customer service and sales experience along with independent decision-making skills and sound judgment to positively impact company success. Proven success in team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Catalog Sales Asssitant
Cintas Corp
Mobile, AL
07.2024 - Current
- Resolved customer inquiries and complaints promptly, maintaining high service standards.
- Managed inventory levels by conducting regular stock checks and placing orders as needed.
- Processed sales transactions accurately using point-of-sale systems to maintain operational efficiency.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Implemented process improvements that streamlined operations and increased productivity in sales activities.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Facility Services Sales Rep
Cintas Corp
Mobile, AL
08.2023 - 06.2024
- Conducted product presentations and demonstrations to educate clients on offerings.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Handled objections, negotiated contracts, and closed new business deals.
General Manager
Mo’Bay Beignet Co. Of Auburn
155 N College St. Auburn, AL 36830
02.2021 - 07.2023
- Helped plan and design both FOH and BOH of new location and organized equipment and inventory to meet local health department, building, and fire codes and ensure successful operation.
- Recruited and hired qualified candidates that aligned with company's vision.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours of 30+ staff members and inventory costs through hands-on management and proactive changes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained 99-100 health score.
- Managed multiple locations during football season with addition of food truck on Auburn University campus and kiosk in Jordan-Hare Stadium.
- Traveled to new locations to train franchisee owners and their employees and aid in grand opening.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Purchased food and cultivated strong vendor relationships.
- Networked with local businesses and organizations to develop unique events and special promotions to drive sales and increase brand awareness.
General Manager
Mo'Bay Beignet Co.
451 Dauphin St. Mobile, AL 36604
02.2020 - 02.2021
- Oversaw all FOH and BOH operations ensuring excellent customer experience and food production.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired, trained, and supervised new staff to enhance customer service skills and comply with food safety standards.
- Reduced health risks by developing and implementing necessary changes to operational procedures and food production to meet COVID guidelines.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maximized quality assurance by completing frequent line checks.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
Agency Development Manager
Colonial Life
Mobile, AL
04.2018 - 06.2020
- Developed recruiting strategies to attract and recruit new agents through various avenues
- Managed staff performance by proactively addressing deficiencies and training weaknesses.
- Achieved growth through successful training and development of sales team
- Consistently surpassed quarterly and yearly sales goals
- Achieved 136.6% of annual sales plan in 2018.
- Achieved 132.3% of annual sales plan in 2019.
- Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
- Attended seminars, conferences and organizational activities to maintain management and industry expertise.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed training and retraining of agents to boost performance and enhance business results.
Account Executive
Colonial Life Insurance
Mobile, AL
04.2017 - 04.2018
- Qualified leads, built relationships and executed B2B sales strategies to drive new business.
- Adhered to company goals by managing approximately 200 customer calls, 50 on-site visits, and 7 decision maker meetings per week.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Achieved Silver, Gold, Platinum, and Ruby Pacesetter Awards for amount of premium sold
- Engaged in active-listening to gain understanding of goals, objectives and processes to meet client and business needs.
- Attended networking events to build relationships and identify sales opportunities.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
Practice Representative
Corsentino Chiropractic
Mobile, AL
04.2016 - 04.2017
- Created warm and welcoming clinic environment focused on patient-centered care.
- Participated in various community events and company health fairs to increase brand awareness and drive sales.
- Recruited new patients using various sales and marketing techniques.
- Worked with marketing department to hit monthly recruitment goals.
- Communicated brand’s mission through patient orientation, clinic tours, and educational classes.
- Performed daily clinic operations including phone system management, transaction completion through POS software, patient account management, cleaning duties, inventory assessment, etc.
Education
Bachelor of Science - Interdisciplinary Studies
Auburn University
Auburn, AL12-2014
High School Diploma -
Cottage Hill Christian Academy
Mobile, AL05-2009
Skills
- Recruitment
- Staffing
- Leadership
- Total Quality Management
- Employee Scheduling
- Customer Experience
- Troubleshooting Expertise
- Customer Relationship Management
- Strategic Networking
- Sales Growth
- Labor Cost Controls
Timeline
Catalog Sales Asssitant
Cintas Corp
07.2024 - Current
Facility Services Sales Rep
Cintas Corp
08.2023 - 06.2024
General Manager
Mo’Bay Beignet Co. Of Auburn
02.2021 - 07.2023
General Manager
Mo'Bay Beignet Co.
02.2020 - 02.2021
Agency Development Manager
Colonial Life
04.2018 - 06.2020
Account Executive
Colonial Life Insurance
04.2017 - 04.2018
Practice Representative
Corsentino Chiropractic
04.2016 - 04.2017
High School Diploma -
Cottage Hill Christian Academy
Bachelor of Science - Interdisciplinary Studies
Auburn University