Lauren Overfield

• Engaged in regular supervision sessions for professional development and feedback.
• Assisted in conducting assessments of client needs, strengths, and weaknesses.
• Identified age and need-appropriate mental health services.
• Collaborated with community agencies to offer clients additional support.
• Monitored and reviewed treatment outcomes and goal achievement.
• Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
• Assessed safety risks within a home environment and provided recommendations for improving safety conditions.
• Fostered positive relationships with clients, families, and community partners.
• Assisted clients in understanding and navigating social services and benefits.
• Evaluated and addressed individual client needs and concerns.
• Acted as role model for clients by exhibiting positive behaviors.
• Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.

Ed King 734-341-7421

• Receiving and placing telephone calls.
• Organize and maintain files and paperwork.
• Hear and resolve complaints from customers or the public.
• Schedule appointments and maintain and update appointment calendars.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Receive payment and record receipts for services.
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Schedule and confirm appointments for clients, customers, or supervisors. Maintain scheduling and event calendars.
• Make copies of correspondence or other printed material.
• Skills acquired and/or used: Time Management, Monitoring, Active Learning