Lauren Pacheco
Fullerton,CA
Summary
Friendly professional with a background overseeing guest issues with amazing tact and concern. A courteous individual promoting exemplary talents in checking in guests and effectively representing the company brand. Handling administrative, operational and guest areas to cultivate quality service.
Overview
2
2
years of professional experience
Work History
Seasonal Sales Associate
DSW Shoe Warehouse
03.2023 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Guest Services Associate
Topgolf USA
05.2022 - 08.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Booked appointments, accepted payments and answered guest questions.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Performed concierge services for guests.
Sales Associate
Bed Bath And Beyond
05.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science - Business Administration And Management
California State University - Fullerton
Fullerton, CA05.2026
High School Diploma -
Notre Dame High School
San Jose05.2022
Skills
- Guest Relations
- Excellent People Skills
- Stocking and Replenishing
- Customer Service
- Time Management
- Retail Store Operations
- Strong Communication and Interpersonal Skills
- Teamwork and Collaboration
- Conflict Resolution
- Multitasking Strengths
Timeline
Seasonal Sales Associate
DSW Shoe Warehouse
03.2023 - 06.2023
Guest Services Associate
Topgolf USA
05.2022 - 08.2022
Sales Associate
Bed Bath And Beyond
05.2021 - 10.2021
Bachelor of Science - Business Administration And Management
California State University - Fullerton
High School Diploma -
Notre Dame High School
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