Liz Nicholson
Hopewell Junction,NY
Summary
Proven sales expert with a track record of fostering customer relationships and boosting sales, notably at DSW Shoe Warehouse. Mastered sales analytics and customer care, leading to significant portfolio growth. Skilled in cross-selling and adept at creating compelling product presentations, consistently achieving targets through strategic sales approaches and effective team collaboration.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
18
18
years of professional experience
Work History
Salesperson
DSW Shoe Warehouse
04.2024 - Current
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Built diverse and consistent sales portfolio.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
Real Estate Salesperson
Berkshire Hathaway HomeServices
09.2023 - Current
- Communicated with clients to understand property needs and preferences.
- Generated leads for sales and rental properties through cold calls and referrals.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Coordinated appointments to show marketed properties.
Merchandiser/Trainor
Gap Inc.
05.2018 - 10.2021
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
Cashwrap Supervisor
Uniqlo USA
07.2006 - 03.2012
- Maintained awareness of current ads, promotions and events to plan for weekly ads.
- Scheduled and assigned work assignments to retail team and oversaw completion of tasks.
- Operated register to process credit card, cash and debit transactions.
- Processed returns per policies and assisted cashiers with complex returns.
- Prepared daily bank deposits and cash and coin orders.
- Monitored areas for security issues and safety hazards.
- Quickly and accurately counted drawers at start and end of each shift.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
Education
No Degree - Business Management
Queensborough Community College
Oakland Gardens, NY05-2003
Skills
- Cross-selling products and services
- Sales analytics
- Sales strategy development
- Customer care
- Product description
- Sales process
- Sales management
- Display restocking
Languages
Spanish
Native or Bilingual
Timeline
Salesperson
DSW Shoe Warehouse
04.2024 - Current
Real Estate Salesperson
Berkshire Hathaway HomeServices
09.2023 - Current
Merchandiser/Trainor
Gap Inc.
05.2018 - 10.2021
Cashwrap Supervisor
Uniqlo USA
07.2006 - 03.2012
No Degree - Business Management
Queensborough Community College
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