Minayah Aristilde
Avenel
Summary
Professional with significant expertise in team leadership and operational management. Skilled in cash handling and delivering exceptional customer service. Promoting a positive environment and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Supervisor
DSW Shoe Warehouse
09.2022 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Appling strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Assist in floor sets, visual displays, stockroom organization, and replenishment to ensure the store is well-stocked and visually appealing
- Cash Handling and Register Operations, count money in cash drawers to ensure accurate funds. Handle cash, credit, and returns accurately while maintaining a balanced register.
Restaurant Hostess
TGI Fridays
01.2022 - 07.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Crew Member
Wendys Restaurant
10.2020 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Associate of Science - Business Administration And Marketing
Middlesex County College
Edison, NJ05-2025
High School Diploma -
John F Kennedy High School
Iselin, NJ06-2022
Skills
- Training, coaching, and mentoring associates
- Goal oriented
- Staff management
- Customer service
- Team building
- Operations management
- Cash handling and counting money
Languages
Creole
Native or Bilingual
Timeline
Supervisor
DSW Shoe Warehouse
09.2022 - Current
Restaurant Hostess
TGI Fridays
01.2022 - 07.2022
Crew Member
Wendys Restaurant
10.2020 - 12.2021
Associate of Science - Business Administration And Marketing
Middlesex County College
High School Diploma -
John F Kennedy High School
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