Lauren Palmer
Tampa,FL
Summary
Polished and hardworking performer with background in data entry, management, and customer service. Team-oriented person with great problem-solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
General Manager
TAO Wellness Med Spa
01.2017 - 04.2023
- Responsible for overseeing daily operations and management of 15 employees
- Set quarterly goals for the business to drive profitability
- Developed incentive programs to motivate and reward top talent and encourage sales
- Managed relationships with product representatives and sales executives to ensure product lines were supporting business sales strategy
- Maintained budget and expense tracking in MS Excel for the business
- Managed monthly P&L reporting and tracking of the business financials
- Responsible for all cash handling and bank deposits
- Held weekly one on one meetings with each employee to go over their individual numbers from the week prior and motivate/coach them on ways to improve and meet their goal for the following week
- Solely responsible for weekly payroll for all employees
- Published monthly marketing emails and promotions to drive new and existing clients into new services
- Collaborated with the business owner to transition the business from a Day Spa to a Medical Spa
- In charge of the hiring process of new employees in all positions
Receptionist
TAO Wellness Med Spa
10.2016 - 01.2017
- Handled payments and processed credit card transactions
- Communicated with spa team members if clients canceled or changed appointment times
- Developed relationships with guests to meet client needs and encourage repeat service
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports
- Achieved specified sales targets by promoting special treatments, additional services, and products
- Enforced spa policies, following company procedures at all times
- Updated customer records and maintained accurate client information within Mindbody and Zenoti softwares
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
- Operated multi-line telephone system to answer and direct high volume of calls
Education
Bachelor of Applied Science - Management and Organizational Leadership
St. Petersburg College
Clearwater, FL12.2020
Associate - Liberal Arts And General Studies
Hillsborough Community College
Tampa, FL05.2016
Skills
- Data Entry
- Microsoft Office
- Time Management
- Payment Processing
- Customer Service
- HIPAA Compliance
- Verbal and Written Communication
- Account Management
- Digital Marketing
- Budgeting and Cost Control Strategies
- Data Review
- Client Account Management
- Sales Expertise
- Profit and Loss
Timeline
General Manager
TAO Wellness Med Spa
01.2017 - 04.2023
Receptionist
TAO Wellness Med Spa
10.2016 - 01.2017
Bachelor of Applied Science - Management and Organizational Leadership
St. Petersburg College
Associate - Liberal Arts And General Studies
Hillsborough Community College
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