Lauren Patillo-Reed
Lawrenceville,GA
Summary
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
CUNNINGHAM LOGISTICS
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Collection Customer Service Representative
NORTH CENTER COLLECTIONS
04.2021 - 06.2022
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Identified trends in delinquent accounts through regular analysis of account data, allowing for targeted intervention strategies to increase recoveries.
- Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
Customer Support Representative
D.H PACE COMPANY
06.2019 - 07.2021
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
BUFORD HIGH SCHOOL
Buford, GA05-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict Resolution
Timeline
Customer Service Representative
CUNNINGHAM LOGISTICS
08.2022 - Current
Collection Customer Service Representative
NORTH CENTER COLLECTIONS
04.2021 - 06.2022
Customer Support Representative
D.H PACE COMPANY
06.2019 - 07.2021
High School Diploma -
BUFORD HIGH SCHOOL
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