Lauren Patton
La Crescenta,CA
Summary
Adaptable and organized individual with experience in healthcare and customer service. Known for delivering compassionate support while managing diverse responsibilities, ready to enhance team effectiveness and patient satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
COPE Health Scholar
COPE Health Scholars Program (Adventist Health Glendale)
Glendale, CA
04.2026 - Current
- Delivered direct patient support as a Certified Care Extender (CCE), aiding nurses and CNAs with tasks such as repositioning patients, assisting with mobility, and changing bed linens.
- Provided comfort and emotional support to patients by engaging in compassionate conversations, helping to improve their hospital experience.
- Ensured patient rooms were well-stocked with essentials—including linens, gloves, and water—promoting a smooth workflow for the care team.
- Conducted patient vital signs checks—including blood pressure, heart rate, respiratory rate, and temperature—ensuring accurate data collection for the clinical team.
- Supported front desk operations by answering phones and assisting with patient and family inquiries to facilitate seamless communication.
- Demonstrated BLS (Basic Life Support) proficiency, including CPR and AED use, ready to assist in emergencies if needed.
- Took initiative in advancing skills and responsibilities, progressing toward more advanced tasks within the COPE Health Scholars program.
Restaurant Hostess
Hillstreet Cafe
La Cañada Flintridge, CA
03.2024 - Current
- Greet guests warmly and manage seating to balance server sections, ensuring fair table distribution and smooth service flow.
- Handle all to-go orders from start to finish—coordinating with the kitchen, checking accuracy, packaging, and ensuring timely pickup or delivery handoff.
- Manage incoming phone calls—processing reservations, answering questions, and providing friendly, clear information to guests.
- Navigate online orders through platforms like DoorDash, ensuring seamless communication between the kitchen and delivery services.
- Demonstrate exceptional customer service by diffusing guest concerns, resolving issues calmly, and maintaining a welcoming atmosphere.
Children's Art Program Assistant
The Art Room
Montrose, CA
06.2023 - 07.2023
- Assisted lead art instructor with daily lesson execution, ensuring all materials and activities were ready on time.
- Proactively set up and organized art supplies and project stations for up to 10 children.
- Provided hands-on support to young children (ages 5–9), guiding them through creative activities and fostering a positive learning environment.
- Ensured a safe, clean, and organized workspace by managing daily sweeping, mopping, and sanitizing of art areas.
- Facilitated smooth transitions between activities, including outdoor lunch/snack times and afternoon project resets.
- Supported children one-on-one with art techniques, developing their fine motor skills and creative confidence.
Education
High School Diploma -
Crescenta Valley High
La Crescenta, CA06-2025
Skills
- Exceptional customer service and communication skills, resolving guest concerns and providing patient emotional support
- Strong organizational and multitasking abilities, managing simultaneous tasks in fast-paced environments
- Patient care and empathy, providing comfort and assistance to patients during difficult moments
- Proficient in vital signs measurement (blood pressure, heart rate, temperature, etc)
- Certified in Basic Life Support (BLS) and CPR, trained in AED use
- Collaborative team member, supporting coworkers across teaching, hospitality, and healthcare environments
Certification
- Basic Life Support (BLS) Certified - American Heart Association
- CPR Certified - American Heart Association
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
COPE Health Scholar
COPE Health Scholars Program (Adventist Health Glendale)
04.2026 - Current
Restaurant Hostess
Hillstreet Cafe
03.2024 - Current
Children's Art Program Assistant
The Art Room
06.2023 - 07.2023
High School Diploma -
Crescenta Valley High