Lauren Paull
Milwaukee,WI
Summary
I am currently studying at the University of Wisconsin-Milwaukee and majoring in Business Marketing. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Momo Mee
10.2022 - Current
- Created relationships with customers and staff while working POS system effectively and managing customer's requests.
Server
BRUNCH
11.2021 - 09.2022
- Cultivated warm relationships with regular customers
Customer Service Associate
ROC Ventures
09.2018 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Developed and actualized customer service initiatives to decrease wait times.
Marketing Intern
Vicky Cordani
09.2020 - 06.2021
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals
- Collaborated with team members to help expand marketing channels
- Contributed to mock-ups, email campaigns and social media content.
Ticketing Staff Member
The Rock Snowpark
11.2018 - 03.2021
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints
- Provided schedule, routing and fare information to assist customers with ticket purchases
- Directed passengers to correct loading gates or areas for departures and connections.
Merchandise Associate
TSMGI
08.2017 - 08.2017
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Cultivated positive relationships with vendors, negotiating favorable terms for product delivery and pricing structures.
Education
MBA: Marketing - Marketing
University of Wisconsin - Milwaukee
Milwaukee, WI05.2025
High School Diploma -
Franklin High School
Franklin, WI06.2021
Skills
- Suggestive Selling
- Client Service
- Developing Presentations and Reports
- Evaluation of Marketing Campaigns
- Computer Proficiency
- Data Visualization
- Customer Demographics
- Broadcast Media
- Product Marketing
- Sponsorship Planning
- Sales expertise
Certification
- Licensed Microsoft Word Certified
- Licensed Microsoft PowerPoint Certified
Timeline
Bartender
Momo Mee
10.2022 - Current
Server
BRUNCH
11.2021 - 09.2022
Marketing Intern
Vicky Cordani
09.2020 - 06.2021
Ticketing Staff Member
The Rock Snowpark
11.2018 - 03.2021
Customer Service Associate
ROC Ventures
09.2018 - 10.2021
Merchandise Associate
TSMGI
08.2017 - 08.2017
MBA: Marketing - Marketing
University of Wisconsin - Milwaukee
High School Diploma -
Franklin High School