Lauren Pena
Robstown,TX
Summary
Knowledgeable Loan Processor bringing 15 years of experience in banking and financial positions. Highly skilled in working well with people of all backgrounds to complete loan files from start to finish. I take great pride in helping people achieve the American dream of owning their own home. In addition to being a Loan Processor, I have my Loan Originator license. The yearly continuing education has helped me continue to grow and keep up in this always changing industry.
Overview
15
15
years of professional experience
Work History
Loan Processor
Sente Mortgage
04.2020 - Current
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers to answer questions, process transactions, and resolve issues.
- Maintained a fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
Loan Processor
Pilgrim Mortgage
01.2015 - 03.2020
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers to answer questions, process transactions, and resolve issues.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
Loan Processor
Sente Mortgage
01.2012 - 12.2014
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
Bank Teller
Frost Bank
08.2008 - 12.2011
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Education
BBA - General Business
The University of Texas At San Antonio
San Antonio, TX12.2011
Skills
- Customer Service
- Financial Document Review
- Attention to Detail
- Efficient in excel, word and encompass
- Teamwork and Collaboration
- Experienced in disclosing loans
Timeline
Loan Processor
Sente Mortgage
04.2020 - Current
Loan Processor
Pilgrim Mortgage
01.2015 - 03.2020
Loan Processor
Sente Mortgage
01.2012 - 12.2014
Bank Teller
Frost Bank
08.2008 - 12.2011
BBA - General Business
The University of Texas At San Antonio
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