Lauren Pence

Directed daily store operations to ensure smooth workflow, resulting in high customer satisfaction and team productivity.

Hired, coached, and developed new team members.

Oversaw finances and maintained accurate records to reduce shrink and uphold compliance.

Ordering inventory and keeping count record of all inventory on hand to ensure in stock and minimize shortages.

Kept up with vendor relationships to drive more consistent product availability.

Processed payroll and created scheduling for 10+ staff members.

Cross trained in multiple areas to assist in different departments during peak times.

Processed customer transactions accurately and efficiently.

Maintained compliance with store cash protocols.

Addressed spills and hazards swiftly, minimizing safety risks.

Followed sanitation protocols to uphold with health compliance.

Unloaded trucks, sorted merchandise and moved inventory between backroom and sales floor.

Placed product on shelves neatly and rotated old and new product,

Assisted customers with product location, concerns, and fulfilled pickup orders.

Delivered exceptional customer service in fast-paced dining environment.

Collaborated with kitchen staff to ensure timely food preparation and delivery.

Maintained cleanliness and organization of dining area, enhancing guest experience.

Trained new servers on menu offerings and proper service techniques.

Processed credit/debit and cash payments on pos system.

Assisted in drive thru and line during slow times.