Lauren Penksa
Lancaster,NY
Summary
Proactive Waitress with extensive experience in delivering high-quality service in high-pressure environments. Skilled in maintaining a clean and welcoming dining atmosphere and adept at handling difficult customers with composure. Known for enhancing customer satisfaction and driving repeat business through attentive service and strong relationship-building skills.
Overview
3
3
years of professional experience
Work History
Waitress
Franks Bar And Grill
08.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
No Degree - Health And Wellness
Canisius College
Buffalo, NY05.2025
Skills
- Customer Service
- Reliable and Responsible
- Adaptable and Flexible
- Team Collaboration
Additional Information
I am regularly engaged in gym workouts and physical fitness to maintain a healthy and active lifestyle. I was a previous varsity volleyball player in high school along. I currently maintain that activity through various volleyball leagues.
Timeline
Waitress
Franks Bar And Grill
08.2021 - Current
No Degree - Health And Wellness
Canisius College
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