Lauren Pereira
Miami,FL
Summary
Hello, my name is Lauren Pereira and I am sending you my CV as I would love to be part of your team.
I have three and a half years of experience working from the beginning in Customer Service, thanks to which I have had the opportunity to develop my skills around this field, both aesthetically and professionally.
I have had the opportunity to grow my learning capacity as well as many other qualities such as agility, empathy and being able to have the level of professionalism and communication necessary when solving problems or conflicts that arise.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Station Operations on the Market
Brightline
Miami, FL
02.2025 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Representative
Bella Quinces & Photography
Miami
04.2024 - 01.2025
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Surpassed sales goals through implementation of successful marketing strategies.
- Answered customer inquiries via phone, email, and chat.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Collected deposits or payments and arranged for billing.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Sales Associate
Express Factory Outlet
Miami, FL
10.2023 - 04.2024
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled returns and exchanges according to company policies.
- Organized stockroom shelves according to size, color or style.
- Assessed customer needs to provide assistance and information on product features.
- Greeted customers and provided exceptional customer service.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed trusting relationships with customers by making personal connections.
- Used technology resources to assist customers in locating and selecting items.
- Answered incoming telephone calls to provide store, products and services information.
Beauty Consultant
Mary Kay Cosmetics Ltd
Miami, FL
02.2023 - 02.2024
- Provided beauty advice and product recommendations to customers.
- Assisted customers in selecting products based on their individual needs and preferences.
- Demonstrated knowledge of the latest makeup trends and techniques.
- Organized beauty events such as makeovers, workshops, and demonstrations.
- Developed sales strategies to promote new products to clients.
- Maintained accurate records of client purchases and services rendered.
- Tracked inventory levels of beauty products and restocked shelves when necessary.
- Scheduled appointments for customers using internal software system.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Offered complementary makeup consultations to individuals to promote key product lines.
Education
High School Diploma -
Cuba High School
Cuba, MOSkills
- Application Techniques
- Makeup Application
- Marketing
- Skin Care
- Customer Service
- Attention to details
- Communication skills
- Complaint resolution
- Call triaging
- Appointment scheduling
- Positive and professional
- High-energy attitude
- Team collaboration
- Problem solving
- Effective communication
- Teamwork and collaboration
- Attention to detail
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Station Operations on the Market
Brightline
02.2025 - Current
Customer Service Representative
Bella Quinces & Photography
04.2024 - 01.2025
Sales Associate
Express Factory Outlet
10.2023 - 04.2024
Beauty Consultant
Mary Kay Cosmetics Ltd
02.2023 - 02.2024
High School Diploma -
Cuba High School