Lauren Perretti
MGM Springfield
Springfield,MA
18
years of professional experience
Dedicated professional with expertise in guest relations, cash handling, and restaurant operations. Proven ability to create a welcoming atmosphere and enhance guest satisfaction.
Work History
Restaurant Hostess
1 Year 8 Months- Greeted and seated guests, ensuring a welcoming atmosphere and smooth operations.
- Managed reservation system, optimizing guest flow and minimizing wait times.
- Assisted in training new hostesses on company protocols and customer service standards.
- Handled guest inquiries and concerns with professionalism to enhance satisfaction levels.
DJ and Entertainment Booking
3 Years 1 Month- Curated playlists to enhance guest experience and maintain energy levels throughout events.
- Collaborated with event coordinators to tailor music selections for diverse audiences.
- Engaged with patrons to gauge preferences, adapting sets in real-time for maximum enjoyment.
- Operated sound equipment and lighting systems to ensure seamless performances and events.
Waitress/Bartender/Host
1 Year- Managed multiple tables efficiently, prioritizing tasks to enhance service speed and quality.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Trained new hires on menu items, service standards, and operational procedures to maintain consistency.
Skills
Greeting guests
Multitasking efficiency
Cash handling
Reservation management
Customer interaction
Guest relations
Timeline
Restaurant Hostess
MGM Springfield
10.2024 - 06.2026Read More
DJ and Entertainment Booking
Club Meadows
10.2009 - 11.2012Read More
Waitress/Bartender/Host
Pool Table Magic
09.2008 - 09.2009Read More