Lauren Peterson-Stump
Saint Louis,MO
Summary
Detail-oriented healthcare professional with 10+ years of experience in patient care, medical documentation, and healthcare coordination. Strong background in clinical support, dialysis care, and managing high-volume workflows. Recognized for accuracy, organization, and ability to work independently in fast-paced healthcare environments. Seeking a hands-on role in lab services, outpatient care, or healthcare support.
Overview
14
14
years of professional experience
Work History
Customer Service Rep / Scheduler (Orthopedics)
SSM Health
St Louis, MO
01.2024 - Current
- Coordinated patient scheduling and orthopedic services using Epic and Cerner
- Verified patient information and ensured accuracy of medical documentation
- Managed referrals, authorizations, and provider coordination
- Reviewed patient cases to ensure proper care alignment
- Maintained detailed records while managing high-volume workflow
- Collaborated with clinical teams to support patient care delivery
Patient Care Coordinator
CVS Coram Specialty Infusion
06.2021 - 01.2024
- Processed referrals and coordinated care with clinical and insurance teams
- Verified insurance benefits and ensured accurate patient records
- Documented patient interactions and referral activity
- Managed workload independently while prioritizing tasks
- Supported team workflow and patient service coordination
Customer Service Representative
UnitedHealthcare
St Louis, MO
11.2020 - 05.2021
- Resolved insurance claims and verified billing accuracy
- Requested and processed medical documentation
- Educated patients on benefits and coverage
- Maintained detailed records of interactions and case updates
Ophthalmologist Scribe
Eye Center
Florissant, MO
03.2020 - 10.2020
- Documented patient visits and updated medical records
- Assisted physicians with exams and procedures
- Performed preliminary patient testing
Medical Receptionist and Scribe
St. Luke's Hospital
Chesterfield, MO
11.2018 - 03.2020
- Entered patient demographics, insurance, and medical history
- Assisted with labs, prescriptions, and patient flow
- Maintained organized and accurate patient records
- Supported both clinical and administrative workflows
Certified Clinical Hemodialysis Technician
US Renal Care
Creve Coeur, MO
07.2014 - 11.2018
- Provided direct patient care including vitals and treatment monitoring
- Performed specimen collection and prepared samples for lab analysis
- Maintained infection control and safety standards
- Documented treatment data and patient responses
Patient Care Associate
Mercy Hospital St. Louis
St Louis, MO
03.2012 - 06.2014
- Assisted with patient care, mobility, and vital signs
- Supported nursing staff with daily tasks
- Maintained documentation and patient safety standards
Education
High School Diploma -
Flint Northwestern High School
Flint, MI06-2006
Skills
- Specimen Collection & Lab Support
- Patient Care & Clinical Assistance
- Medical Records Management
- Insurance Verification
- HIPAA Compliance
- EMR Systems: Epic, Cerner, Salesforce
- Data Entry & Documentation Accuracy
- Infection Control & Safety
- Workflow Coordination
- Time Management & Organization
- Microsoft Office, Google Workspace
Timeline
Customer Service Rep / Scheduler (Orthopedics)
SSM Health
01.2024 - Current
Patient Care Coordinator
CVS Coram Specialty Infusion
06.2021 - 01.2024
Customer Service Representative
UnitedHealthcare
11.2020 - 05.2021
Ophthalmologist Scribe
Eye Center
03.2020 - 10.2020
Medical Receptionist and Scribe
St. Luke's Hospital
11.2018 - 03.2020
Certified Clinical Hemodialysis Technician
US Renal Care
07.2014 - 11.2018
Patient Care Associate
Mercy Hospital St. Louis
03.2012 - 06.2014
High School Diploma -
Flint Northwestern High School