LAUREN PHILLIPS
Medical Assistant
Woodstock,GA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team, and organizational levels. Strong ability to multitask and prioritizes workloads with little or no supervision. Looking to bring medical background and team-building skills to deadline-driven environment. Extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence, and confidentiality. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of the medical field and patient relations. Motivated to learn, grow, and excel in the medical field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
WellStar Internal and Family
Marietta, GA
10.2021 - Current
- Proficient with Epic
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained pre- and post-treatment vital signs and weight.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Front Desk
WellStar, Family Medicine
Marietta, GA
05.2019 - 10.2021
- Creates a welcoming atmosphere by greeting visitors and patients to the clinic
- Checks in and checks out patients in a timely, friendly manner
- Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time
- Comforts patients by answering any questions they may have
- Expedites patient processing by having them fill out forms
- Obtains patient identification and insurance information
- Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements
- Keeps doctor, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays.
- Kept accounts in balance and ran daily reports to verify totals
CNA
Village Park At Peachtree Corners
Norcross, Ga
03.2018 - 01.2019
- Helps maintain office inventory; may place orders for office supplies and schedule service for office equipment repairs
- Protects patients’ right of confidentiality; mandatory familiarity with HIPAA
- Coordinates transportation for patients as needed
- Helps respond to medical emergencies, if necessary
- Communicate with patients about labs and other test results
- I assist patients with daily activities
- Bathe and dress patients
- Serve meals and help patients eat
- Turn or reposition patients who are bedridden
- Collect information about conditions and treatment plans from caregivers, nurses and doctors
- Provide and empty bedpans
- Lift patients into beds, wheelchairs, exam tables, etc
- Answer patient calls
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Clean and sanitize patient areas
- Change bed sheets and restock rooms with necessary supplies
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Front Desk
Peachtree Eye Associates
Atlanta, Ga
11.2017 - 01.2019
- Answer phone calls
- Schedule appointments
- Maintain charts
- Greet patients
- Light cleaning
- Keeping track of supplies
- Pre-testing patient vision
- Maintaining supplies of eyeglass frames and contact lenses
- Assisting with frame selection
- Teaching contact lens care and use
- Adjusting and repairing glasses
- Authorizing insurance and billing
Waitress
Olive Garden
Roswell, Ga
03.2017 - 06.2018
- Appropriately suggested additional items to customers to increase restaurant sales
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Promptly served all food courses and alcoholic beverages to guests
- Answered questions about menu selections and made recommendations when requested
- Regularly checked on guests to ensure satisfaction with each food
Waitress/ Hostess
Chick Fil A • Dwarf House
01.2015 - 03.2017
- Provided exceptional, friendly, and fast service.
- Skillfully anticipated and addressed guests’ service needs.
- Consistently adhered to quality expectations and standards.
- Trained and mentored new wait and host staff
- Opened the wait side consistently
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Intertnship/ Summer 2013
Coca-Cola Refreshments In Multicultural
Atlanta, GA
-
- Worked with Kevin Hart and Coca-Cola Zero Brand Team.
- Worked with BET experience with Coca- Cola
- Shadowed different teams and managers
Education
BSN - Nusring
Chamberlain University College of Nursing
Dunwoody, GA2024
Associates - Medical Assisting
Gwinnett College
Marietta, GA09.2021
High School Diploma -
North Springs Charter High School
Sandy Springs 05.2013
Skills
- Patient Care
- Patient History Documentation
- Examination Preparation
- Routine Laboratory Testing
- Administering Vaccines
- Height and Weight Measurement
- Charting Expertise
- HIPAA Compliance
- Taking Vital Signs
- Lab Specimens and Collections
- Phlebotomy Functions
- Vision and Hearing Tests
- Performing EKGs
Certification
- CMA - Certified Medical Assistant
- Certified Phlebotomy Technician
- Basic Life Support Certification
Timeline
Medical Assistant
WellStar Internal and Family
10.2021 - Current
Front Desk
WellStar, Family Medicine
05.2019 - 10.2021
CNA
Village Park At Peachtree Corners
03.2018 - 01.2019
Front Desk
Peachtree Eye Associates
11.2017 - 01.2019
Waitress
Olive Garden
03.2017 - 06.2018
Waitress/ Hostess
Chick Fil A • Dwarf House
01.2015 - 03.2017
Intertnship/ Summer 2013
Coca-Cola Refreshments In Multicultural
-
BSN - Nusring
Chamberlain University College of Nursing
Associates - Medical Assisting
Gwinnett College
High School Diploma -
North Springs Charter High School