Lauren Popock
Coral Springs,FL
Summary
Dynamic Operations Manager at Barentz North America with established expertise in supply chain optimization and team leadership. Secured 98% on-time delivery rate while minimizing costs through strategic procurement and advanced data analytics. Proficient in ERP systems and dedicated to continuous improvement, fostering operational excellence across cross-functional teams.
Overview
14
14
years of professional experience
Work History
Operations Manager
Barentz North America
Boca Raton, USA
02.2014 - Current
- Direct procurement, logistics, and customer operations across North America, managing over $15M in inventory and 2,000+ SKUs.
- Oversee Customer Service and Purchasing Managers, indirectly managing buyers and support staff.
- Negotiate with carriers and third-party warehouse providers, achieving reduced freight and storage costs while enhancing service KPIs.
- Implement innovative supply chain management methods to enhance inventory accuracy and reduce lead times.
- Collaborate with cross-functional teams in finance, regulatory compliance, and commercial sectors to align operational processes.
- Oversee inventory management and maintained optimal stock levels across warehouses.
- Increased on-time, in-full delivery rate to 98% by optimizing transportation workflows and warehouse metrics.
- Reduced expired inventory by 15%, yielding annual savings exceeding $200K through accurate forecasting and audits.
- Spearheaded ERP rollouts (Chempax & NetSuite), enhancing order accuracy by 25% through focused cross-department training.
- Integrated acquisitions (J. Tech Sales & Maroon Group), standardizing SOPs and aligning teams across U.S. and Canadian operations.
- Developed Power BI dashboards to automate KPI reporting, cutting reporting time by 50% and improving operational transparency.
Customer Service Team Lead
Barentz North America
Boca Raton, USA
08.2013 - 02.2014
- Resolved escalated issues on logistics, claims, and fulfillment for key accounts, ensuring customer satisfaction.
- Supervised and coached five customer service representatives, enhancing daily operations and overall team performance.
- Collaborated with logistics teams to ensure timely deliveries and streamline freight planning processes.
Customer Service Representative
Barentz North America
Boca Raton, USA
06.2012 - 08.2013
- Resolved delivery and order discrepancies proactively, enhancing customer retention rates.
- Managed full order lifecycle for U.S. and Canadian customers, ensuring timely delivery of bulk and vendor-direct shipments.
- Assisted sales teams by identifying upsell opportunities and providing targeted account support.
Education
Bachelor of Arts - Communications & Marketing
High Point University
NC05.2012
Skills
- Operational Strategy Development
- Supply Chain Optimization
- Procurement and Vendor Management
- Forecasting and Inventory Control
- Data Analytics and Systems Implementation
- KPI Development and Analysis
- Team Leadership and Collaboration
- Cross-Functional Project Management
- Budgeting and Cost Reduction
- Regulatory Compliance
- ERP, CRM, WMS, and Power BI expertise
- Contract Negotiation
- Continuous Improvement Initiatives
- Change Management Processes
Timeline
Operations Manager
Barentz North America
02.2014 - Current
Customer Service Team Lead
Barentz North America
08.2013 - 02.2014
Customer Service Representative
Barentz North America
06.2012 - 08.2013
Bachelor of Arts - Communications & Marketing
High Point University