Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Popp

Crystal Lake,Illinois

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Order Processing Representative I

Medline
07.2022 - Current
  • Efficiently process prescriptions and insurance authorizations
  • Manage orders in the system and verify details to ensure prompt deliveries
  • Provide excellent support to achieve customer satisfaction.
  • Reviewed customer orders for accuracy and completeness.
  • Assisted other departments when needed during peak periods.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Child Care Provider

Independent
01.2015 - 07.2022
  • Child care for two children, transportation.
  • Assisted in developing and implementing age-appropriate activities to promote physical, social, and intellectual growth.
  • Maintained a safe environment by monitoring children's play activities.
  • Helped with mealtime preparation including setting tables, serving meals, washing dishes.
  • Supervised outdoor playtime activities such as playground visits or walks around the neighborhood.
  • Demonstrated patience when dealing with challenging behaviors from young children.
  • Assisted children in development of social, communication and problem-solving skills.

Store Associate

Target
09.2013 - 08.2019
  • Addressed customer complaints in a professional manner.
  • Processed returns and exchanges according to company policy.
  • Performed daily opening and closing procedures for store operation.
  • Answered incoming calls regarding product inquiries or orders.
  • Demonstrated excellent customer service skills at all times.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Placed special orders or called other stores to find desired items.

Sales Associate

Adorabear Cheer Company
09.2009 - 04.2019
  • Set up and tear down vending booth.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Computed purchases and received and processed cash or credit payment.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Recommended merchandise to customers based on needs and preferences.

Education

Crystal Lake South High School
06.2011

Skills

  • Meticulous attention to detail
  • Excellent customer service skills
  • Able to identify issues and find solutions
  • Punctual and conscientious
  • Effective communication skills
  • Dependable and Responsible

Timeline

Order Processing Representative I

Medline
07.2022 - Current

Child Care Provider

Independent
01.2015 - 07.2022

Store Associate

Target
09.2013 - 08.2019

Sales Associate

Adorabear Cheer Company
09.2009 - 04.2019

Crystal Lake South High School

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Lauren Popp