Lauren Popp
Crystal Lake,Illinois
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Order Processing Representative I
Medline
07.2022 - Current
- Efficiently process prescriptions and insurance authorizations
- Manage orders in the system and verify details to ensure prompt deliveries
- Provide excellent support to achieve customer satisfaction.
- Reviewed customer orders for accuracy and completeness.
- Assisted other departments when needed during peak periods.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Child Care Provider
Independent
01.2015 - 07.2022
- Child care for two children, transportation.
- Assisted in developing and implementing age-appropriate activities to promote physical, social, and intellectual growth.
- Maintained a safe environment by monitoring children's play activities.
- Helped with mealtime preparation including setting tables, serving meals, washing dishes.
- Supervised outdoor playtime activities such as playground visits or walks around the neighborhood.
- Demonstrated patience when dealing with challenging behaviors from young children.
- Assisted children in development of social, communication and problem-solving skills.
Store Associate
Target
09.2013 - 08.2019
- Addressed customer complaints in a professional manner.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Answered incoming calls regarding product inquiries or orders.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Placed special orders or called other stores to find desired items.
Sales Associate
Adorabear Cheer Company
09.2009 - 04.2019
- Set up and tear down vending booth.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Computed purchases and received and processed cash or credit payment.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Recommended merchandise to customers based on needs and preferences.
Education
Crystal Lake South High School
06.2011
Skills
- Meticulous attention to detail
- Excellent customer service skills
- Able to identify issues and find solutions
- Punctual and conscientious
- Effective communication skills
- Dependable and Responsible
Timeline
Order Processing Representative I
Medline
07.2022 - Current
Child Care Provider
Independent
01.2015 - 07.2022
Store Associate
Target
09.2013 - 08.2019
Sales Associate
Adorabear Cheer Company
09.2009 - 04.2019
Crystal Lake South High School