Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LAUREN POWERS

Durango,CO

Summary

Attentive professional with strong managerial background. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. Strong interpersonal and communication skills. Strong ability to de-escalate high stress situations; to focus and remain calm in various environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Insurance Agent

Mutual Of Omaha
04.2022 - Current
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Obtained underwriting approval by completing application for coverage.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.

Floor Manager, Bar Manager, Lead Bartender

The Bindery
01.2020 - 08.2022
  • Managed team of employees to maintain smooth-running operations of shop floor.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Insurance Agent

World Financial Group
10.2019 - 10.2021
  • Established strong customer relationships, building recommendations and loyalty.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Fostered relationships with industry professionals for future connections.

Bartender

Barcelona Wine Bar
12.2019 - 09.2020
  • Proven bartender known for providing excellent customer service, often going the extra mile to make the guest satisfied
  • Take prompt corrective action whenever necessary to maintain the satisfaction of all patrons and staff
  • Skillfully anticipate & address guests' service needs

Bar Manager, Lead Bartender

STK Denver
10.2016 - 10.2019
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Bartender

Zola Kitchen And Wine Bar
05.2015 - 05.2016
  • Of social media marketing at fine-dining restaurant
  • Managed, planned, and implemented social media marketing
  • Planned and created drink menus to enhance client experience and grow business.

Education

Bachelor of Science Degree - Nutritional Sciences

The Pennsylvania State University
University Park, PA

Skills

  • Building Relationships
  • Financial Needs Assessment
  • Outstanding customer service
  • Anticipating guest needs
  • Operations Management
  • Sales Development
  • Goal Attainment
  • Asset Protection

Certification

Accident and Health, and Life Insurance License

Timeline

Insurance Agent

Mutual Of Omaha
04.2022 - Current

Floor Manager, Bar Manager, Lead Bartender

The Bindery
01.2020 - 08.2022

Bartender

Barcelona Wine Bar
12.2019 - 09.2020

Insurance Agent

World Financial Group
10.2019 - 10.2021

Bar Manager, Lead Bartender

STK Denver
10.2016 - 10.2019

Bartender

Zola Kitchen And Wine Bar
05.2015 - 05.2016

Bachelor of Science Degree - Nutritional Sciences

The Pennsylvania State University

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