Ramses E. Infante Palacios
Jacksonville
Summary
Dynamic individual with a versatile background in food service and insurance. Known for strong time management and professionalism, ready to leverage expertise to improve client satisfaction and operational efficiency. Skilled in client service and financial planning. Proven ability to enhance client satisfaction and retention through effective communication and tailored solutions. Committed to fostering strong relationships and ensuring quality service.
Overview
2
2
years of professional experience
Work History
Insurance Agent
Primerica
Jacksonville, FL
06.2025 - Current
- Educated clients on various insurance products and coverage options.
- Assisted in developing tailored financial plans for clients based on individual needs.
- Executed follow-up communications to ensure client satisfaction and retention.
- Analyzed client financial situations to recommend appropriate insurance solutions.
- Provided support during the claims process, ensuring timely resolutions for clients.
Kitchen Leader
Chipotle
Jacksonville, FL
04.2025 - Current
- Supervised kitchen operations to ensure food safety and quality standards were consistently met.
- Trained and mentored team members on food preparation techniques and customer service excellence.
- Streamlined inventory management processes, reducing waste and optimizing ingredient usage.
- Collaborated with management to implement new menu items, enhancing customer satisfaction and sales performance.
- Enforced health regulations and sanitation practices, achieving compliance during health inspections.
- Supported positive work environment through effective conflict resolution among team members when necessary.
Produce Packer, Meat Packer, Cashier, Sales
Freshfields Farm
Jacksonville, FL
09.2023 - 04.2024
- Packaged produce efficiently to meet daily shipping targets.
- Operated packing machinery and maintained equipment for optimal performance.
- Ensured product quality by inspecting items for defects before packaging.
- Collaborated with team members to streamline packing processes and reduce delays.
- Followed safety and hygiene standards in all packing operations.
- Assisted in inventory management by tracking packed items and reporting discrepancies.
- Contributed to a safe working environment by adhering to safety protocols and reporting potential hazards promptly.
- Processed customer transactions efficiently using point-of-sale system
- Assisted customers with product inquiries, enhancing overall shopping experience
- Collaborated with team members to ensure timely service during peak hours
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Vladimir Ilich Lenin
Havana, Cuba12-2022
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Building relationships
- Client service
- Client account management
- Sanitation standards
- Food safety compliance
- Budgeting and cost control
- Positive attitude
- Time management
- Professional swimmer (2016-2020)
- Bilingual (english, spanish)
Accomplishments
- Supervised team of 6 staff members.
- Collaborated with team of 3 in the development of an office in Jacksonville.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Insurance Agent
Primerica
06.2025 - Current
Kitchen Leader
Chipotle
04.2025 - Current
Produce Packer, Meat Packer, Cashier, Sales
Freshfields Farm
09.2023 - 04.2024
High School Diploma -
Vladimir Ilich Lenin