Lauren Prestin
Summary
Results-oriented business professional skilled in leading diverse teams and implementing strategic project plans. Successfully managed multiple client engagements, exceeding performance metrics and enhancing operational workflows to support organizational objectives and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Paapri Cloud Technologies
South Bend, IN
11.2025 - Current
- Monitored project KPIs, implementation timelines, and team performance metrics to ensure successful client outcomes and continuous improvement.
- Led client relationship management efforts, maintaining strong communication with stakeholders throughout implementation and support engagements.
- Acted as the primary escalation point for implementation teams and clients, resolving operational challenges and maintaining high customer satisfaction.
- Coordinated resources across consultants, developers, and support staff to enhance project delivery capacity and utilization.
- Directed day-to-day operations for Paapri Cloud Technologies, managing cross-functional teams across ERP implementations, client services, and internal operations.
- Oversaw active implementation projects for NetSuite and PCT Flex solutions, ensuring timely, budget-compliant delivery aligned with client requirements.
- Facilitated communication between departments to ensure project alignment and efficiency.
- Oversaw budget allocations and resource management for all technology projects.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, customer service and sales.
- Developed and maintained long-term strategic partnerships with clients to enhance collaboration.
Project Manager, PMO
Paapri Cloud Technologies
South Bend, IN
09.2019 - 11.2025
- Oversaw multiple concurrent implementation projects while coordinating cross-functional teams of project managers, consultants, developers, and support staff.
- Developed project plans, timelines, resource allocations, and risk mitigation strategies to ensure successful and on-time project delivery.
- Served as the primary point of contact for clients and executive stakeholders, leading status meetings, escalation management, and strategic planning discussions.
- Coordinated resources and schedules to optimize project efficiency and delivery.
- Collaborated with sales and leadership teams on project scoping, solution recommendations, budgeting, and client onboarding initiatives.
- Monitored project KPIs, budgets, utilization, and implementation performance metrics across all active client engagements.
- Led cross-department coordination between technical, functional, and operational teams to ensure alignment on deliverables and business objectives.
- Identified and resolved project risks, operational bottlenecks, and client issues to maintain successful implementation outcomes.
- Trained, mentored, and supervised project managers and implementation staff on ERP best practices, project management standards, and client communication.
Store Manager/Regional Recruiter & Trainer
Tilly's
South Bend, IN
01.2017 - 01.2019
- Worked with Senior Management and HR to recruit, train, develop, and retain talent
- Collaborated with Retail Training Managers to facilitate and implement individual coaching plans for all new store and assistant store managers
- Coached and mentored store employees, in order to drive their performance and increase their business knowledge within the store as a whole
- Provided coaching by conducting on-site training sessions to ensure accuracy from both self and others
- Evaluated training and development delivered by both self and others, recommending changes and implementing best practices.
- Measured impact of learning solutions by helping to distribute reports for home office and track metrics
- Acted as liaison to Senior Management
Store Manager
Tilly's
South Bend, IN
01.2014 - 01.2017
- Recruited, trained, supervised, and developed staff to maintain and exceed store sales goals
- Aided in the overall goal of hitting $1.9 million in annual sales for my store alone
- Managed various, diverse teams - inspiring higher performance and overall store execution
- Drove company initiatives by focusing on employee engagement levels and creating a successful sales culture
- Successfully ignited overall store performance through aggressive coaching on sales productivity and overall team member participation
- Created and maintained coaching culture by helping my team uncover better sales behaviors while driving accountability and overall team member participation
- Built relationships with both staff and customers to increase sales and ensure overall sales satisfaction
- Oversaw weekly scheduling using payroll forecasting and projections YOY (Year-over-year)
- Ensured all visuals including correct marketing, placement of inventory, and exact price were consistently flawless for an easy shopping experience
Skills
- Project Management
- Strategic Planning
- Budgeting
- P&L Management
- Data Analysis
- Risk Assessment
- Change Management
- Process Improvements
- Improving Efficiency
- Team Leadership
- Team Coordination
- Employee Training
- Client Relationship Management
- Customer Satisfaction
- Attention to Detail
- Problem Solving
- Effective Communication
- Accountability
- Client Relationship Management
Certification
- Six Sigma, Green Belt
Awards
- Top Comp Increase 2015
- Lowest Overall Shrink 2015/2017
- Top Conversion Growth 2017
- Launch Program Trainee 2017
- Launch Program Trainee 2018
Timeline
General Manager
Paapri Cloud Technologies
11.2025 - Current
Project Manager, PMO
Paapri Cloud Technologies
09.2019 - 11.2025
Store Manager/Regional Recruiter & Trainer
Tilly's
01.2017 - 01.2019
Store Manager
Tilly's
01.2014 - 01.2017