Lauren Quarles
Summary
Dynamic professional with a proven track record at Bent Tree Golf, excelling in customer service and team leadership. Recognized for adaptability and conflict resolution skills, I effectively managed operations and enhanced guest experiences. Proficient in point-of-sale systems, I trained staff to deliver exceptional service, ensuring a positive atmosphere for all patrons.
Overview
7
7
years of professional experience
Work History
Pro Shop Shift Manager
Bent Tree Golf
06.2022 - 08.2025
- Provided exceptional customer service to golfers by assisting with tee time reservations, check-ins, and product inquiries.
- Managed point-of-sale transactions, including green fees, merchandise sales, and rental equipment.
- Maintained a clean, organized, and visually appealing pro shop environment.
- Trained and mentored new employees to maximize team performance.
- Supported tournament operations and coordinated with members and guests during events
Beverage Cart Attendant
Bent Tree Golf
05.2023 - 08.2025
- Delivered exceptional customer service by providing beverages and snacks to golfers throughout the course.
- Managed transactions efficiently, ensuring accurate billing and cash handling for all sales.
- Maintained cleanliness and organization of beverage cart, enhancing overall guest experience.
- Monitored course activity to anticipate golfer needs, optimizing service delivery during peak times.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
Pool Attendant
American Pools
04.2019 - 08.2023
- Supervised pool operations and ensured compliance with safety regulations.
- Monitored water quality levels and performed necessary adjustments as needed.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Trained and mentored junior attendants in best practices for customer service.
Overnight Pet Sitter
Self Employed
01.2022 - Current
- Developed customized care plans for diverse pet breeds, ensuring tailored attention to individual needs.
- Managed daily feeding, exercise, and medication schedules to promote pet health and well-being.
- Established strong relationships with clients through effective communication and personalized service.
- Communicated professionally with pet owners via phone, email, and text.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
Seasonal Helper
United Parcel Service, UPS
11.2023 - 01.2025
- Assisted in loading and unloading packages, ensuring safe handling and compliance with safety standards.
- Worked in fast-paced, outdoor environments under varying weather conditions.
- Collaborated with team members to optimize package sorting processes, enhancing overall workflow efficiency.
- Operated hand trucks and pallet jacks to transport materials efficiently across work areas.
Education
Bachelor of Science -
University of Georgia
Jasper, GA05-2027
High School Diploma -
Pickens High School
Jasper, GA 05-2023
Skills
- Honest and trustworthy
- Conflict resolution and professionalism
- Positive attitude
- Adaptability and dependability
Timeline
Seasonal Helper
United Parcel Service, UPS
11.2023 - 01.2025
Beverage Cart Attendant
Bent Tree Golf
05.2023 - 08.2025
Pro Shop Shift Manager
Bent Tree Golf
06.2022 - 08.2025
Overnight Pet Sitter
Self Employed
01.2022 - Current
Pool Attendant
American Pools
04.2019 - 08.2023
Bachelor of Science -
University of Georgia
High School Diploma -
Pickens High School