Lauren Quinones
Las Vegas,NV
Summary
Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over Number years in the field. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Area Supervisor
McDonald's Restaurant
02.2023 - 03.2024
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Tracked hours and inventory usage, and prepared associated reports.
- Directed daily workflow of Number-strong team in Department.
- Processed orders and issued documentation.
Host
Bagatelle Miami
04.2021 - 01.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Assisted managers with quickly resolving service- and food-related issues.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Doctor Of Nursing Practice -
UNLV
Las Vegas, NVHigh School -
Silverado High School
Las Vegas, NV05.2022
Skills
- Task Delegation
- Multi-unit management
- Production Management
- Inventory Control
- Quality Control
- Program Leadership
- Sales Tracking
- Reporting skills
- Risk Analysis
- Leadership Development
- Multitasking and Prioritizing
- Scheduling and Time-Tracking
- Goal Setting and Achievement
- Employee Training
- Work Area Inspection
- Flexible Work Schedule
- Relationship Building
- Delegation and Supervision
- Decision-Making
- New Store Setups
- POS Terminal Operation
- Strategic selling
Languages
Spanish
Full Professional
Timeline
Area Supervisor
McDonald's Restaurant
02.2023 - 03.2024
Host
Bagatelle Miami
04.2021 - 01.2023
Doctor Of Nursing Practice -
UNLV
High School -
Silverado High School