Highly motivated and detail-oriented administrative professional with proven experience in client-facing roles, front desk operations, onboarding, and medical office coordination. Known for delivering exceptional service, managing high-volume scheduling, and supporting team operations with a strong emphasis on organization, communication, and follow-through.
Hi, I’m
Lauren Rabideau
East Weymouth,MA
Summary
Overview
6
years of professional experience
Work History
Keller Williams Realty - Showcase PropertiesEast Weymouth, MA
Director of Agent Services
11.2024 - 08.2025
Job overview
- Manage full-cycle onboarding for new agents: documents, system access, training, and orientation.
- Coordinate licensing, MLS updates, compliance paperwork, and agent file accuracy
- Act as the primary office contact for agent support, daily operations, and communication
- Oversee front desk activity, and streamline workflows for scheduling, inquiries, and office logistics.
- Support the ALC and leadership team with planning, feedback collection, and admin assistance.
- Create agent branding materials, and coordinate office events, trainings, and communications.
- Run company social media accounts; advise agents on digital marketing and SEO strategies
- Troubleshoot KW systems (Command, Connect, DocuSign), and support Google/Microsoft tools.
- Maintain office organization, supplies, and access tools (key fobs, parking, and credentials).
- Ensure confidential handling of personal, licensing, and transaction data.
Keller Williams Realty - Showcase PropertiesEast Weymouth, MA
Director of First Impressions
05.2024 - 11.2024
Job overview
- Managed front desk operations, greeting clients and supporting leadership team with professionalism.
- Coordinated office events, scheduled meetings, and maintained calendars for efficient operations.
- Organized reception area to uphold professional standards and enhance visitor experience.
- Processed mail and packages efficiently while managing incoming calls and routing appropriately.
- Developed processes that improved efficiency of reception area functions.
- Handled administrative tasks including filing, photocopying, and scanning documents accurately.
- Facilitated effective internal communication regarding visitor schedules and changes.
- Collaborated with IT department to resolve technical issues encountered by staff.
Peak Physical Therapy and Sports PerformanceBraintree, MA
Medical Receptionist
06.2023 - 05.2024
Job overview
- Managed daily front desk operations in a busy outpatient clinic, including patient check-ins and scheduling.
- Performed insurance verifications and processed EOBs for billing and treatment approvals.
- Served as liaison between patients and clinical staff, ensuring efficient communication.
- Answered incoming calls from patients and medical offices, providing timely responses to inquiries.
- Updated patient information in computer system during check-ins and maintained accurate electronic files.
- Prepared charts for new patients, verifying completion of all necessary forms.
- Collected co-payments and confirmed insurance coverage before appointments.
- Conducted patient intake interviews to gather medical information and insurance details.
Threshold Giving
Canvasser
02.2023 - 06.2023
Job overview
- Developed and implemented canvassing strategies to increase public engagement and donor support.
- Represented Boston Children’s Hospital in outreach efforts to educate and inspire community involvement.
- Engaged with diverse populations in high-traffic areas, delivering persuasive and compassionate messaging.
- Participated in training sessions to strengthen communication, storytelling, and objection-handling skills
- Collaborated with field organizers to improve daily campaign coordination and execution.
- Provided detailed daily reports to campaign managers to track progress and identify areas for improvement
- Maintained accurate records of donor information and campaign activity using internal tracking tools.
- Met and exceeded daily and weekly fundraising goals while adhering to professional and ethical standards.
- Contributed to team success by refining messaging techniques, and sharing feedback to enhance outreach effectiveness.
Continental Pools
Primary Lifeguard
05.2022 - 06.2023
Job overview
- Executed emergency rescues as needed to ensure patron safety.
- Conducted daily maintenance of pool, testing and adjusting chemical levels effectively.
- Monitored swimmers continuously to uphold safety standards in pool area.
- Maintained detailed records of incident reports, chemical usage, and patron counts.
- Inspected rescue tubes and buoys regularly to guarantee readiness for emergencies.
- Reported unsafe conditions or suspicious activities immediately to management.
- Enforced safety regulations and clearly posted rules for all patrons.
- Communicated issues with supervisors promptly during shifts for efficient resolution.
South Shore HealthWeymouth, MA
Shift Lead & Café Service Associate
04.2018 - 12.2021
Job overview
- Supervised team operations during shifts in fast-paced hospital café.
- Ensured compliance with health and safety regulations at all times.
- Provided excellent service to patients, visitors, and staff while maintaining standards.
- Created weekly staff schedules to guarantee adequate coverage and smooth transitions.
- Monitored employee performance and offered constructive feedback for improvement.
- Trained new employees on company policies, procedures, and operational duties.
- Handled cash register transactions accurately while resolving customer inquiries.
- Maintained store appearance by cleaning, stocking shelves, and organizing merchandise.
Baystate HealthSpringfield, MA
Barista
01.2021 - 05.2021
Job overview
- Delivered customer service in healthcare, emphasizing accuracy and professionalism.
- Trained new baristas on food handling safety standards and company policies.
- Operated cash registers to efficiently process customer payments.
- Prepared specialty coffee drinks, including lattes, cappuccinos, and mochas.
- Maintained cleanliness by sanitizing counters, washing dishes, and cleaning floors.
- Monitored inventory levels and restocked supplies as needed.
- Organized workstations to enhance efficiency during peak hours.
- Created promotional displays for special events at the café.
Just Right Child CareWeymouth, MA
Teacher Assistant
04.2017 - 12.2019
Job overview
- Developed positive relationships with students to foster a safe learning environment.
- Implemented behavior management systems aligned with school policy.
- Facilitated communication between parents and teachers to discuss student progress.
- Supervised recess and lunchtime activities to ensure student safety and engagement.
- Assisted teachers in preparing materials for classroom activities, enhancing educational delivery.
- Provided academic support to students with coursework, projects, and assignments.
- Encouraged positive student behavior through rewards and recognition systems.
- Contributed to development of individual education plans for special needs students.
Education
Weymouth High SchoolWeymouth, MA
High School Diploma
06.2020
University Overview
Western New England UniversitySpringfield
from Communiation
University Overview
Skills
- Client onboarding and administrative support
- Office organization and front desk operations
- EMR systems and healthcare coordination
- Benefits explanation and verification
- Scheduling and calendar management
- Google Workspace and Microsoft Office
- Communication etiquette via phone and email
- Task prioritization and workflow management
- Team collaboration and internal communication
- Professionalism in fast-paced environments
Accomplishments
Accomplishments
- Deans List
- Raised over $18,000 for Boston Children's Hospital
Languages
Spanish
Elementary
References
References
References available upon request.Software
Microsoft
Theraoffice
Keller Williams Command
DocuSign
MLS
Dotloop
Timeline
Director of Agent Services
Keller Williams Realty - Showcase Properties
11.2024 - 08.2025
Director of First Impressions
Keller Williams Realty - Showcase Properties
05.2024 - 11.2024
Medical Receptionist
Peak Physical Therapy and Sports Performance
06.2023 - 05.2024
Canvasser
Threshold Giving
02.2023 - 06.2023
Primary Lifeguard
Continental Pools
05.2022 - 06.2023
Barista
Baystate Health
01.2021 - 05.2021
Shift Lead & Café Service Associate
South Shore Health
04.2018 - 12.2021
Teacher Assistant
Just Right Child Care
04.2017 - 12.2019
Weymouth High School
High School Diploma
Western New England University
from Communiation
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