Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Lauren Ranzer

Lewisville,TX

Summary

Results-oriented professional with experience in accelerated growth and business acumen. Enhanced customer success through expert problem-solving and robust Salesforce utilization. Dependable with a track record of success, attention to detail and proactive mindset. Seeking opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in a fast-paced environment.

Overview

11
11
years of professional experience

Work History

Global Account Specialist

CTS- McKesson
09.2020 - Current
  • Working alongside a Six Sigma Black belt team on two projects, to build a CTS Customer Success Process Map and CTS Template Map.
  • Working on courses to complete my yellowbelt Six Sigma certification and move on to earn my greenbelt.
  • Reviewed quality agreements for key customers, tracked and logged quality events and assisted with creating CTS SOP's and work instructions.
  • Supported CAPA investigations and reviewed quality agreements.
  • Hosted weekly meetings with Tier 1 & 2 customers to better understand their current pipeline, future revenue pipeline and book of business
  • Provided weekly or monthly sales reports to Tier 1 & 2 customers to better understand their current pipeline, future revenue pipeline and book of business
  • Executed on gathering product & expiry details for customer trial RFQ's
  • Issued full quotes, provided medication release forecast data, provided tracking information and shipping details for customer deliveries, administered credits, invoices, DSCSA reports, supplier documentation and more
  • Executed on increasing CTS generic, specialty and brand product GP and revenue
  • Coordinated with cross-functional teams on projects and initiatives
  • Leveraged key communication skills to build strong, long lasting relationships with customers
  • Developed specialized skills in customer success and client relations.

CTS Account Coordinator

CTS- McKesson
06.2019 - 09.2020
  • First ever CTS Account Coordinator for McKesson
  • Developed strong relationships with our customers to consistently win key business
  • Redefined the relationship between our top Tier 1 Gold customers
  • Contributed to increasing GP/ revenue consistently month by month
  • Lead weekly calls to discuss and understand client goals, pipeline, and objectives
  • Ensured contractual quality agreements and customer service level was consistently met or exceeded
  • Improved customer success by analyzing, evaluating, and proposing new innovative solutions to create efficiencies within operations.

Veterans Affairs Support Representative

McKesson
03.2018 - 06.2019
  • Assisted daily with placing emergency orders for the VA, DOD, HHS, IHS and medical centers
  • Worked directly with the distribution center and the courier services to ensure products were delivered on time with 100% accuracy
  • Built relationships with customers through active listening, empathy and communication skills
  • Developed Salesforce knowledge based articles for frequent processes and procedures as a tool & work instruction for other representatives
  • Demonstrated strong customer service & success skills by responding promptly to customer inquiries in a professional manner.

Retail National Account Support Representative

Mckesson
11.2016 - 03.2018
  • Consistently exceeded all QA metric performance requirements including wrap, hold time, schedule adherence, trend analysis, competencies, calls handled and more
  • Worked directly with the distribution center and the courier services to ensure products were delivered on time to our RNA pharmacies
  • Selected as the Subject Matter Expert Trainer for the RNA new hire class for Customer Support Operations CxO in February of 2018
  • Created and developed Coaching Mentorship Forms for skill building, areas of opportunity, procedural reviews, quality competency improvements and other observational feedback for CxO representatives to help them develop and grow their careers within McKesson.

CONCIERGE, SALES ACCOCIATE, TRAINER

GLOBAL OPTIONS TRAVEL
11.2013 - 04.2016
  • Managed and trained new hires to sell timeshare appointments to gain new business and new customers
  • Sold vacations, timeshares, cruises, flights, hotels, and rental car packages to travel club members
  • Consistently lead the team in sales
  • Created itineraries for clients based on customer interests, budgets, and availability
  • Promoted tour packages and promotional travel incentives.

Education

Associate degree -

Academy of Media Arts And Technology
06.2012

Diploma -

Northwest High School

Skills

  • 7 Years of SAP and Salesforce experience
  • 7 Years Microsoft Office experience
  • Ability to identify gaps in customer trends and offer potential alternative solutions
  • Analytical and organized
  • Advanced Communication
  • Attention to detail
  • Expert problem-solving
  • Industry knowledge
  • Process improvement
  • Self-motivated and results-oriented

Accomplishments

  • Received 35 Mpower Spotlight Awards.
  • Developed a Quality Event Tracker to streamline and enhance customer quality event tracking for the CTS team.
  • Performed customer quality DC 8155 audit alongside CTS leadership team.
  • Trained new CTS coordinators and other new team members.
  • Consistently lead CTS team in customer revenue, GP, and monthly sales.
  • Was awarded a 2-year retention key talent bonus from McKesson to retain key talent.
  • Selected as the Subject Matter Expert and Trainer for the RNA New Hire Class at CxO in 2018.
  • Piloted the Distribution Center Partnership Project with Michael Alexander at CxO that is now owned by Six Sigma.

References

  • Rex Catton, Former Senior VP, Independent National Accounts at McKesson, 972-523-8254
  • RT Hall, Business Process Manager at McKesson, 817-368-1377
  • Donna Tupper, President, Energy Affiliates, LLC, 817-999-6951
  • Steve Delgado, Allstate Management, 817-300-5218

Timeline

Global Account Specialist

CTS- McKesson
09.2020 - Current

CTS Account Coordinator

CTS- McKesson
06.2019 - 09.2020

Veterans Affairs Support Representative

McKesson
03.2018 - 06.2019

Retail National Account Support Representative

Mckesson
11.2016 - 03.2018

CONCIERGE, SALES ACCOCIATE, TRAINER

GLOBAL OPTIONS TRAVEL
11.2013 - 04.2016

Associate degree -

Academy of Media Arts And Technology

Diploma -

Northwest High School

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Lauren Ranzer