Lauren Reed
Nashville,US
Summary
Hospitality professional with over 12 years of experience delivering exceptional customer service and managing high-profile events. Adept at problem-solving and communication, with proven skills in organization and team leadership. Enthusiastically seeking opportunities to further develop within the customer service industry, leveraging creativity and a collaborative approach to enhance guest satisfaction.
Overview
13
13
years of professional experience
Work History
Hotel front desk representative
Hilton Homewood suites
05.2024 - Current
- Manage guest check-ins, ensuring smooth operations and high satisfaction
- Resolved guest inquiries, enhancing customer experience and loyalty
- Utilize booking software efficiently, optimizing front desk workflow
- Coordinate with housekeeping to maintain room readiness and quality
- Handle billing and payments, ensuring accuracy and financial integrity
Server/Banquet Server
Ole Red Nashville
12.2023 - Current
- Welcome guests, ensuring a friendly and efficient dining experience
- Promptly serve orders, enhancing guest satisfaction
- Coordinate banquet setups, optimizing event flow
- Manage transactions accurately, maintaining financial integrity
- Deliver discreet service to high-profile clients, ensuring privacy
Sever/Host/Barista
Jon & Vinnys
Beverly Hills
01.2023 - 11.2023
- Welcomed guests and managed seating, ensuring efficient flow and customer satisfaction
- Handled reservations and orders via phone, enhancing customer service experience
- Prepared and served specialty beverages, contributing to increased daily sales
- Processed payments accurately, maintaining financial integrity and customer trust
- Managed dynamic front-of-house operations, ensuring seamless guest experiences from arrival to departure, while showcasing expertise in coffee and wine service
Barista
Starbucks
Los Angeles
09.2022 - 09.2023
- Greeted customers, ensuring a welcoming environment and enhancing customer satisfaction
- Efficiently processed orders via POS, DoorDash, and drive-thru, improving service speed
- Crafted and served a variety of specialty beverages and food, maintaining high quality standards
Sever/Banquet Server
Ole Red Orlando
Orlando
10.2021 - 05.2022
- Welcomed guests, ensuring prompt service and satisfaction
- Efficiently managed orders, enhancing dining experience
- Handled payments accurately, maintaining financial integrity
- Coordinated banquet setups, optimizing event flow
USPS Mail Carrier
United States Post Office
Orlando, FL
10.2018 - 10.2021
- Delivered mail to over 500 addresses daily, ensuring timely and accurate service.
- Secured signatures for registered mail, maintaining records for accountability.
- Handled financial transactions for mail services, ensuring accuracy and compliance.
- Efficiently sorted mail, optimizing route efficiency and delivery speed.
- Resolved delivery issues, enhancing customer satisfaction and trust.
Server/Banquet Server
Alpine Tavern & Eatery
Gaylord, Michigan
08.2020 - 10.2020
- Welcomed guests, ensuring a positive dining experience.
- Efficiently managed orders and timely service delivery.
- Handled payments accurately, maintaining financial integrity.
- Set up and dismantled banquet settings with precision.
Barista
Starbucks
Georgetown, Texas
07.2015 - 02.2018
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Developed detailed lesson plans to ensure consistent delivery of training materials.
Teachers Assistant
Georgetown charter academy
Georgetown, Texas
10.2016 - 12.2017
- Assisted children individually, enhancing learning and social skills.
- Adapted teaching methods for diverse student needs, fostering inclusivity.
- Taught fundamental skills, aiding in early childhood development.
- Monitored and evaluated student progress, supporting tailored learning.
- Provided additional support to students with special needs, ensuring equal learning opportunities.
Receptionist
New Dimensions hair salon
Gaylord, Michigan
09.2011 - 05.2015
- Welcomed clients, directed them to services, ensuring smooth salon operations.
- Managed and updated appointment schedules, enhancing efficiency.
- Advised customers on product selection, improving sales.
- Monitored inventory levels, ensuring timely restocking.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
High School Diploma -
Gaylord High School
Gaylord, Michigan05-2015
Some College (No Degree) -
Austin Community College
Austin, TXSome College (No Degree) -
Zoe Leadership College
Los Angeles, CASkills
- Leadership
- Organizations
- Customer Service
- Problem Solving
- Communication
- Creativity
References
- Ann Corbiser, New Dimensions aecorbiser@mysgo.com (989) 858-4222
- Diana Valencia, JON & VINNYS diana@jonandvinnys.com +1 (310) 343-9798
- Shelby Walters, Hilton Homewood suites Shelby.Walters@hilton.com +1 (571) 606-9045
Timeline
Hotel front desk representative
Hilton Homewood suites
05.2024 - Current
Server/Banquet Server
Ole Red Nashville
12.2023 - Current
Sever/Host/Barista
Jon & Vinnys
01.2023 - 11.2023
Barista
Starbucks
09.2022 - 09.2023
Sever/Banquet Server
Ole Red Orlando
10.2021 - 05.2022
Server/Banquet Server
Alpine Tavern & Eatery
08.2020 - 10.2020
USPS Mail Carrier
United States Post Office
10.2018 - 10.2021
Teachers Assistant
Georgetown charter academy
10.2016 - 12.2017
Barista
Starbucks
07.2015 - 02.2018
Receptionist
New Dimensions hair salon
09.2011 - 05.2015
High School Diploma -
Gaylord High School
Some College (No Degree) -
Austin Community College
Some College (No Degree) -
Zoe Leadership College